Surface Pro 3: Windows 10, touchscreen not zooming properly

mellow-yellow · 09-05-2015, 10:17 PM

I have a Plugable UD-3900 USB 3.0 Docking Station. I love it, except for one problem: whenever I plug it in, my Surface Pro 3 touchscreen won't zoom or scroll anymore. Here is a video: https://www.dropbox.com/sc/s6n5obvti...gGPegYFnONJQOa

How can I fix this?

Thanks!

Sean

-------
P.S.: Yes, my Plugable is sitting sideways; it reduces interference with my wireless keepboard, as documented here: http://support.plugable.com/plugable..._mouse_problem.

JamesH · 09-08-2015, 10:54 AM

Hi,

That's odd - I've just checked this on two different Surface Pro 3's running Windows 10 and can zoom in and out ok using the built in Maps app when docked.

Can you check if the Maps app works for you? Just wondering if this an app specific issue.

Thanks,
James

09-05-2015, 10:17 PM	#1
mellow-yellow Junior Member Join Date: Dec 2014 Posts: 2	Surface Pro 3: Windows 10, touchscreen not zooming properly I have a Plugable UD-3900 USB 3.0 Docking Station. I love it, except for one problem: whenever I plug it in, my Surface Pro 3 touchscreen won't zoom or scroll anymore. Here is a video: https://www.dropbox.com/sc/s6n5obvti...gGPegYFnONJQOa How can I fix this? Thanks! Sean ------- P.S.: Yes, my Plugable is sitting sideways; it reduces interference with my wireless keepboard, as documented here: http://support.plugable.com/plugable..._mouse_problem.

09-08-2015, 10:54 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, That's odd - I've just checked this on two different Surface Pro 3's running Windows 10 and can zoom in and out ok using the built in Maps app when docked. Can you check if the Maps app works for you? Just wondering if this an app specific issue. Thanks, James