unable to get correct resolution

ilovepizzaa · 06-06-2014, 02:07 PM

hello there

I currently have this item

http://www.amazon.co.uk/gp/product/B...?ie=UTF8&psc=1

I cant seem to get 1920x1200 resolution from it even though it says it does this, the resolutions do not show in display preferences (even with alt key pressed).

My monitor runs 1920x1200, but through this product the max resolution i get is only 1680x1050.

Any ideas would be awesome and would help out alot

Mavericks 10.9.3
Mac pro 2014
Displaylink 2.2 beta driver

Thank you guys

FLsites · 06-10-2014, 06:53 PM

I have the same problem. I have this one:

http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1

I have the same OS as you
Macbook Pro 13"
and a Dell P2414H WHXV7 24-Inch Screen

It is supposed to display FULL HD @ 1920 x 1080 resolution but it is only showing 1600 .

I have the 2.2 Beta and also tried the 2.1 and it doesn't work. The item said it can support even more than 1920 but nothing is showing.

PLEASE HELP. I created a ticket but not response yet.

Wim · 06-11-2014, 07:00 AM

We will need log files to work out why this is happening. There is usually a rational explanation for resolution issues.

http://kb.displaylink.com/269

Wim

ilovepizzaa · 06-11-2014, 11:30 AM

hi there

here are my log files

Thanks

FLsites · 06-12-2014, 11:16 PM

here is my log file.

please let us know asap as we had initiated a return on amazon for defective product.

Carlo · 06-13-2014, 08:13 AM

Hi,

Are these logs the complete output of the tool? I can't see any .edid file, that would contain the information received from the monitor.

Cheers,
Carlo

06-06-2014, 02:07 PM	#1
ilovepizzaa Junior Member Join Date: Jun 2014 Posts: 3	unable to get correct resolution hello there I currently have this item http://www.amazon.co.uk/gp/product/B...?ie=UTF8&psc=1 I cant seem to get 1920x1200 resolution from it even though it says it does this, the resolutions do not show in display preferences (even with alt key pressed). My monitor runs 1920x1200, but through this product the max resolution i get is only 1680x1050. Any ideas would be awesome and would help out alot Mavericks 10.9.3 Mac pro 2014 Displaylink 2.2 beta driver Thank you guys Last edited by ilovepizzaa; 06-06-2014 at 02:26 PM.

06-10-2014, 06:53 PM	#2
FLsites Junior Member Join Date: Jun 2014 Posts: 2	I have the same problem. I have this one: http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1 I have the same OS as you Macbook Pro 13" and a Dell P2414H WHXV7 24-Inch Screen It is supposed to display FULL HD @ 1920 x 1080 resolution but it is only showing 1600 . I have the 2.2 Beta and also tried the 2.1 and it doesn't work. The item said it can support even more than 1920 but nothing is showing. PLEASE HELP. I created a ticket but not response yet.

06-11-2014, 07:00 AM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	We will need log files to work out why this is happening. There is usually a rational explanation for resolution issues. http://kb.displaylink.com/269 Wim

06-13-2014, 08:13 AM	#6
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Hi, Are these logs the complete output of the tool? I can't see any .edid file, that would contain the information received from the monitor. Cheers, Carlo