|
|
Thread Tools | Search this Thread | Display Modes |
09-23-2015, 06:36 PM | #31 |
Junior Member
Join Date: Sep 2015
Posts: 25
|
The label states:
LUXSHARE-ICT Looks like the model # is L56D3003-R(B) |
09-28-2015, 02:23 PM | #32 |
Junior Member
Join Date: Sep 2015
Posts: 25
|
James....we are pushing a month on this issue, I truly appreciate your efforts, but I am still unable to utilize 2 monitors on this and the other dock I have tried. Are you able to see if there is a driver issue at play here? I really would like to have this resolved. Thank you!
|
10-07-2015, 05:53 PM | #33 |
Junior Member
Join Date: Sep 2015
Posts: 25
|
James...any updates??? PLEASE? I really need resolution and have complied with all your requests and ideas
|
10-09-2015, 03:07 PM | #34 |
Junior Member
Join Date: Sep 2015
Posts: 25
|
Reply Please?
Can Someone please offer and update or plan of attack?
|
10-09-2015, 03:31 PM | #35 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
|
Hi,
At the moment my money is on the video adapter cable you have being behind this issue. Although they all look the same they do differ significantly. The HP one I mention is one I know to work as it's one we test with. The Dell one you have is not one we test with. If you can wait I will contact one of our overseas engineers to get a definitive answer on the video adapter cables as they work directly with the manufacturers. Thanks, James |
10-09-2015, 10:45 PM | #36 |
Junior Member
Join Date: Sep 2015
Posts: 25
|
Will do
Thanks for the contact! I have tried 5 different cables but am certainly open to purchasing exactly what you recommend. Please let me know the SKU's and I will move from there.
|
10-12-2015, 10:23 AM | #37 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
|
Hi,
Can you try using a wired mouse? I see from an earlier post that you are using a wireless usb mouse. Just want to rule that out whilst I'm waiting to hear back on the adapter situation. Thanks, James |
10-13-2015, 05:52 PM | #38 |
Junior Member
Join Date: Sep 2015
Posts: 25
|
James,
I did as you requested, removed wireless mouse receiver from dock, connected a wired mouse, rebooted. The dock froze in about 7 minutes, perhaps stayed connected slightly longer than before, but still ended up with a monitor disconnect/freeze. |
|
|