Problem playing video through K33951 docking station

philg · 02-22-2012, 02:14 PM

Hi all

I have a brand new Kensington laptop docking station (K33591) attached to an equally new Dell XPS15 running Win 7

All is really good APART from the fact that when I play movie clips on the laptop, Windows Media Player shows the video on the laptop screen, but NOT on the external VGA monitor I have hooked up to the K33591

The Media Player window is there -but it just shows blank!

I have updated to the latest Win 7 drivers and now Kengsington seem to be heading towards replacing the unit - but I'd be surprised if it's a fault rather than some sort of weird software/driver error

Having said that, it's strange that this seems to be an unknown problem, so perhaps it IS hardware related

Does anyone out there have any experience of anything similar and can suggest any troubleshooting steps?

I've verified that my XPS15 can drive the VGA screen directly with no problems - it just goes pear shaped when routed through the dock!

Thanks

Phil G

PS I just noticed it doesn't seem to know how to render Windows Messenger windows either!

02-22-2012, 02:14 PM	#1
philg Junior Member Join Date: Feb 2012 Posts: 11	Problem playing video through K33951 docking station Hi all I have a brand new Kensington laptop docking station (K33591) attached to an equally new Dell XPS15 running Win 7 All is really good APART from the fact that when I play movie clips on the laptop, Windows Media Player shows the video on the laptop screen, but NOT on the external VGA monitor I have hooked up to the K33591 The Media Player window is there -but it just shows blank! I have updated to the latest Win 7 drivers and now Kengsington seem to be heading towards replacing the unit - but I'd be surprised if it's a fault rather than some sort of weird software/driver error Having said that, it's strange that this seems to be an unknown problem, so perhaps it IS hardware related Does anyone out there have any experience of anything similar and can suggest any troubleshooting steps? I've verified that my XPS15 can drive the VGA screen directly with no problems - it just goes pear shaped when routed through the dock! Thanks Phil G PS I just noticed it doesn't seem to know how to render Windows Messenger windows either! Last edited by philg; 02-22-2012 at 04:02 PM.