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Old 02-06-2011, 10:54 AM   #1
Faidon
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Default Win 7 X64, Nvidia and DisplayLink problem

Hello all,

I would like to report a problem after installing DiplayLink driver 5.6 Beta
(and older versions) in a system with this configuration:
Windows 7 X64 with all windows updates (except latest SQL server)
Graphics:Nvidia Driver 266.58 on an ASUS GeForce 8800GT
CPU: Intel Quad Core Q6600
Motherboard: Gigabyte DQ6-X38

When trying to attach the monitor a pop up informs me that "the display link driver is not compatible with this os and graphics".
Furthermore i experience crashes when trying to right click on "my computer" and in some other menus. The outcome is that windows explorer is restarting and i cannot access these os menus.
Also a look in Device Manager shows that in GeForce 8800GT properties that
"Windows cannot initialize the device driver for this hardware. (Code 37)"
When i uninstall DIsplayLink drivers and reboot, the system comes back to normal operation.
I have attached the log file.
I would appreciate if you come with a solution for this problem.

thanks in advance
Attached Files
File Type: zip 20110206_133514.zip (489.2 KB, 28 views)
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Old 02-07-2011, 10:18 PM   #2
titopty
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I have the exact same problem, the only difference is that I'm using a NVIDIA Gforce GTS 240, but I get the exact same mgs and ofter I uninstall the software everything come back to normal.
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Old 04-03-2011, 11:12 PM   #3
Jason-118
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I have exactly the same problem both drivers will not run at the same time, although what I find strange is everything seems to work ok till I restart.

Im running a GTX480 and with Display Link drivers installed all sorts of problems occur.

I doubt Nvidia will ever be interested in making there drivers compatible with Displaylink drivers so looks like they better find a work around fast or there customer base will shrink considerably.

Last edited by Jason-118; 04-03-2011 at 11:14 PM.
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Old 04-04-2011, 05:18 PM   #4
Wim
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I don't think you have a Windows 7 (WDDM) graphics driver installed for your primary graphics card, which the DisplayLink driver requires:

http://www.displaylink.com/support/ticket.php?id=293

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Old 04-04-2011, 10:03 PM   #5
Jason-118
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Where do I get a WDDM Nvidia driver for windows 7? Because I have the latest Nvidia drivers also when I check dxdiag.exe my primary driver has WDDM 1.1.

Last edited by Jason-118; 04-04-2011 at 10:08 PM.
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Old 04-05-2011, 07:18 AM   #6
Mastiff
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no we do I think NVIDIA is messing with you guys and not giving you the right codecs and drivers to run these USB monitors might be a proprietary issue?

Because every-time I turn on my system, the NVIDIA Control Panel will not work. I have to shut the USB monitors off; then reinstall the Display - link software all over again, just to have them working together, until I shut down again, and start all over the next day.

NVIDIA 270.51 betas even the current on the WHQL'ed version same issues with the NVIDIA control panel.
5.6m display-link

and acording to intel they have been WDDM certified since Dec 11, 2008.

also just read that theres an issue with 64 bit version wddm 1.1 not full compatible. Thats just great WTF is up with intel and 64 bit problems.
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Last edited by Mastiff; 04-05-2011 at 07:27 AM.
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Old 04-05-2011, 05:00 PM   #7
Wim
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My reply in comment #4 answered Faidon and titopy's issue:

http://kb.displaylink.com/293

If it is working sometimes, or you're not seeing this message then its a different issue, which I think are in other threads.

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Old 04-05-2011, 05:35 PM   #8
Jason-118
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I get that message and my nvidia drivers end up being disabled. I have the latest official nvidia drivers and your latest drivers. The nvidia drivers indicate wddm 1.1 and I'm on a 64 bit windows 7 system. I have also let windows update install nvidia drivers just incase but the problem still persists so what do you suggest I do next because right now I have an 100 paperweight until these comparability issues are sorted out.
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Old 04-06-2011, 02:02 PM   #9
Wim
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Quote:
Originally Posted by Jason-118 View Post
I get that message and my nvidia drivers end up being disabled. I have the latest official nvidia drivers and your latest drivers. The nvidia drivers indicate wddm 1.1 and I'm on a 64 bit windows 7 system. I have also let windows update install nvidia drivers just incase but the problem still persists so what do you suggest I do next because right now I have an 100 paperweight until these comparability issues are sorted out.
Can you post your log files, so we can see exactly what your system config is and the versions of NVidia driver? This could be our driver fault or an NVidia issue, that we can raise with them, but need this information first.

The debug tool to do this is here:

http://kb.displaylink.com/269
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Old 04-06-2011, 09:29 PM   #10
Jason-118
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Ok I appreciate your help, I gathered the support info after I installed the display link drivers with the monitor plugged in and also gathered after a restart.

I also deleted the memory.dmp due to it's size.
Attached Files
File Type: zip 20110406_220720.zip (1.25 MB, 3 views)
File Type: zip 20110406_221108.zip (1.25 MB, 7 views)
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