Any help from DisplayLink staff for my not working product?

rg12 · 01-12-2014, 07:39 PM

The thing keeps connecting and disconnecting every 3-5 seconds and never
stops...
The green light turns on for a few seconds and then back off...

It's not a laptop, tried a few different USB ports (not on a USB hub, straight
to the computer).

What is up with that?

lferrao · 01-13-2014, 12:21 PM

There's a whole bunch of us with the same issue, all they do is ask for us to generate a file and send it to them, which we do, and then we never hear from them again. Last I heard they said they might fix it in the December update, but that update came, no mention of it in the patch notes, and I'm running it right now it doesn't fix anything.

rg12 · 01-13-2014, 12:29 PM

Thanks for the reply
So they sell crap that doesn't work and use the customers as software debuggers?
I demand my money back.
Are all external usb cards useless like this one?

JamesH · 01-13-2014, 04:30 PM

Quote:

Originally Posted by rg12

The thing keeps connecting and disconnecting every 3-5 seconds and never
stops...
The green light turns on for a few seconds and then back off...

It's not a laptop, tried a few different USB ports (not on a USB hub, straight
to the computer).

What is up with that?

Hi,

I've responded to your thread here:
http://www.displaylink.org/forum/showthread.php?t=62345

Thanks,
James

rg12 · 01-13-2014, 09:01 PM

I don't need to help you investigate your untested product without getting paid.
Nice try...
Give me an address to send the product back in order to get a full refund.

JamesH · 01-19-2014, 01:53 AM

Hi,

You'll need to contact the vendor for a refund.

In the meantime if you could tell me what make and model device you have I can tell you whether your issue is already fixed or not.

Thanks,
James

01-12-2014, 07:39 PM	#1
rg12 Junior Member Join Date: Dec 2013 Posts: 11	Any help from DisplayLink staff for my not working product? The thing keeps connecting and disconnecting every 3-5 seconds and never stops... The green light turns on for a few seconds and then back off... It's not a laptop, tried a few different USB ports (not on a USB hub, straight to the computer). What is up with that?

01-13-2014, 12:21 PM	#2
lferrao Junior Member Join Date: Nov 2013 Posts: 19	There's a whole bunch of us with the same issue, all they do is ask for us to generate a file and send it to them, which we do, and then we never hear from them again. Last I heard they said they might fix it in the December update, but that update came, no mention of it in the patch notes, and I'm running it right now it doesn't fix anything.

01-13-2014, 12:29 PM	#3
rg12 Junior Member Join Date: Dec 2013 Posts: 11	Thanks for the reply So they sell crap that doesn't work and use the customers as software debuggers? I demand my money back. Are all external usb cards useless like this one?

01-13-2014, 09:01 PM	#5
rg12 Junior Member Join Date: Dec 2013 Posts: 11	I don't need to help you investigate your untested product without getting paid. Nice try... Give me an address to send the product back in order to get a full refund.

01-19-2014, 01:53 AM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, You'll need to contact the vendor for a refund. In the meantime if you could tell me what make and model device you have I can tell you whether your issue is already fixed or not. Thanks, James