Primary monitor - keyboard and mouse keep freezing

[matt-h]

I have a MacBook Pro M2. My main screen is an Apple Studio Display and my secondary display is connected to the Studio Display via a dock.

For many months I had no problems with this setup.

Recently my Macbook Pro was updated to macOS Sonoma 14.0 and the Studio Display was updated to fireware version 17. Since around this time I have found that at random times my mouse and keyboard freeze on my primary mointor (Studio Display) but can keep moving on the secondary display. When this happens I founnd that other things on my primary monitor (i.e. videos, music etc) continue to work. The freeze generally happens only for a few seconds, then starts again.

The problem only happens when DisplayLink is running.

I thought updating DisplayLink to 1.9.0 (Build 148) would fix this problem but it contines to happen.

I welcome any suggestions!

[DanielSznicer]

Originally Posted by matt-h

I have a MacBook Pro M2. My main screen is an Apple Studio Display and my secondary display is connected to the Studio Display via a dock.

For many months I had no problems with this setup.

Recently my Macbook Pro was updated to macOS Sonoma 14.0 and the Studio Display was updated to fireware version 17. Since around this time I have found that at random times my mouse and keyboard freeze on my primary mointor (Studio Display) but can keep moving on the secondary display. When this happens I founnd that other things on my primary monitor (i.e. videos, music etc) continue to work. The freeze generally happens only for a few seconds, then starts again.

The problem only happens when DisplayLink is running.

I thought updating DisplayLink to 1.9.0 (Build 148) would fix this problem but it contines to happen.

I welcome any suggestions!

Hello


Can you please try to install this version of the driver : https://www.synaptics.com/products/d...0?filetype=exe
This is the version that supports the latest OS. please let me know if the problem is solved

[matt-h]

Originally Posted by DanielSznicer

Hello


Can you please try to install this version of the driver : https://www.synaptics.com/products/d...0?filetype=exe
This is the version that supports the latest OS. please let me know if the problem is solved

Hi Daniel,

I have done this. It's now on 1.10.0 (Build 117). Have been using it for a few days and the same problem is happening - but only when DisplayLink is running and only on my primary display (Studio Display).

[Damien83]

Originally Posted by matt-h

Hi Daniel,

I have done this. It's now on 1.10.0 (Build 117). Have been using it for a few days and the same problem is happening - but only when DisplayLink is running and only on my primary display (Studio Display).

I'm having the same issue. I too have the latest update installed.

[aaronr]

Originally Posted by Damien83

I'm having the same issue. I too have the latest update installed.

Same issue here. Same setup: OSX Sonoma, newest DisplayLink software, on a Macbook Pro M1. Main laptop screen randomly freezes for a couple seconds, secondary monitor seems fine.

[xkadirx]

Originally Posted by Damien83

I'm having the same issue. I too have the latest update installed.

I have that same problem. Will there be an update on this issue soon? @DanielSznicer

[Bah434x]

Is the common factor here "Studio Display" or different displays involved..?

What keyboard and mouse and connectivity..? Ive seen a similar issue with the Logitech Bolt Receiver causing displays to freeze or lag if its plugged into them