Help for a N00b Please

Exhart · 02-20-2020, 12:36 PM

I have a new Lenovo IdeaPad Flex running Windows 10 and 2 27" acer VG270 monitors. Yesterday I purchased the Wavlink WL-UG39DK1. I have one monitor hooked up via HDMI (monitor 2 working fine). The other using the VGA/DVI adapter (monitor 3). Monitor 3 is black receiving no signal.

Can anyone tell me why?

I've already been through the regular Windows troubleshooting steps.

I tried downloading drivers from the Wavlink site but couldn't find any support for Windows 10. Is that the reason?

I'm generally a Mac user, but needed Windows for my home office, so not all that familar.

Thanks in advance!

Exhart · 02-24-2020, 03:05 PM

Just wondering if anyone has any insight to this? I downloaded the Windows 10 driver as sent to my from Wavlink, but it didn't seem to help. I tested the monitor itself by swapping out the cords. I plugged the HDMI cord into the non-working monitor and it works fine. So the connection definitely has to do with the signal coming out of the Wavlink to the DVI/VGA adapter.

The monitor IS being recognized. Settings shows 3 monitors present. The monitor DOES recognize VGA IN. So why the black screen? Any help would be appreciated!

Thanks!

Exhart · 02-26-2020, 12:30 PM

Turned out to be a bad VGA cable. Thank you Wavlink Support!!

02-20-2020, 12:36 PM	#1
Exhart Junior Member Join Date: Feb 2020 Location: Florida Posts: 3	Help for a N00b Please I have a new Lenovo IdeaPad Flex running Windows 10 and 2 27" acer VG270 monitors. Yesterday I purchased the Wavlink WL-UG39DK1. I have one monitor hooked up via HDMI (monitor 2 working fine). The other using the VGA/DVI adapter (monitor 3). Monitor 3 is black receiving no signal. Can anyone tell me why? I've already been through the regular Windows troubleshooting steps. I tried downloading drivers from the Wavlink site but couldn't find any support for Windows 10. Is that the reason? I'm generally a Mac user, but needed Windows for my home office, so not all that familar. Thanks in advance!

02-24-2020, 03:05 PM	#2
Exhart Junior Member Join Date: Feb 2020 Location: Florida Posts: 3	Just wondering if anyone has any insight to this? I downloaded the Windows 10 driver as sent to my from Wavlink, but it didn't seem to help. I tested the monitor itself by swapping out the cords. I plugged the HDMI cord into the non-working monitor and it works fine. So the connection definitely has to do with the signal coming out of the Wavlink to the DVI/VGA adapter. The monitor IS being recognized. Settings shows 3 monitors present. The monitor DOES recognize VGA IN. So why the black screen? Any help would be appreciated! Thanks!

02-26-2020, 12:30 PM	#3
Exhart Junior Member Join Date: Feb 2020 Location: Florida Posts: 3	Turned out to be a bad VGA cable. Thank you Wavlink Support!!