Build 10074 and update drivers - Page 2

PaulJ · 05-14-2015, 08:21 AM

Quote:

Originally Posted by bagserker

PaulJ, did you have anything I should try? I tried what you recommended to jasonwomack, but I wasn't sure what to do after deleting those reg keys. Didn't seem to make a difference.

We are still looking at this - unfortunately we don't have an easy answer yet.

PaulJ · 05-14-2015, 08:48 AM

Hi bagserker,

Actually I've taken another look at this and we could do with a better description of the issue you are seeing. From your support files it looks like you have one DisplayLink display and two others that are all showing pixels. Do you then have a forth display that is not showing anything? Is that the issue you are reporting? If so are you able to choose to extend the desktop to this display?

Thanks,
Paul

bagserker · 05-14-2015, 11:28 AM

It's odd, I have 2 monitors and the Mimo setup, but in display settings, 4 monitors show there. I'm not sure why display settings shows the extra monitor, but the two smaller ones that show up both say Extend desktop to this display, but the Mimo is just a black screen.

Let me know if you need any additional info. Thanks!

PaulJ · 05-14-2015, 04:15 PM

OK, not sure about the phantom display so let's concentrate on the black MiMo first. Could you please capture some new logs but this time in the advanced options first reset the DisplayLink Debug Information and turn on Advanced Installer logging? Ideally do this with the device disconnected then reconnect and capture the logs once the display appears in Display Settings.

bagserker · 05-15-2015, 03:01 PM

Thanks, Paul. Let me know if this helps...

bagserker · 05-15-2015, 03:57 PM

Quote:

Originally Posted by bagserker

Thanks, Paul. Let me know if this helps...

Didn't seem to attach...let's try again!

PaulJ · 05-18-2015, 12:10 PM

OK, it looks like you have something odd in your device list which may explain both the black MiMo and the phantom display in Display Settings. Can you look in Device Manager and look under 'Display adapters'. What you're looking for is a device either called Microsoft Basic Renderer or has that in it's driver details. It may not be called exactly that but it should be Microsoft Basic 'something'. If you find it try either disabling or removing it. It may also be helpful to add to this thread all the devices listed under 'Display adapters'.

bagserker · 05-18-2015, 12:23 PM

Thanks, Paul. I had to display adapters showing (screenshot attached), but neither said anything like you mentioned that I could see. Let me know if you have any other suggestions.

PaulJ · 05-18-2015, 12:25 PM

What are the driver details for the Intel HD graphics device? It looks like it's disabled - is that correct?

bagserker · 05-18-2015, 05:16 PM

Here are the driver details. I did try disabling and uninstalling, but it reinstalled it back after restart.

05-18-2015, 12:23 PM	#18
bagserker Junior Member Join Date: May 2015 Posts: 12	Thanks, Paul. I had to display adapters showing (screenshot attached), but neither said anything like you mentioned that I could see. Let me know if you have any other suggestions. Attached Thumbnails

05-18-2015, 05:16 PM	#20
bagserker Junior Member Join Date: May 2015 Posts: 12	Here are the driver details. I did try disabling and uninstalling, but it reinstalled it back after restart. Attached Thumbnails

05-14-2015, 08:48 AM	#12
PaulJ Member Join Date: Jul 2010 Posts: 83	Hi bagserker, Actually I've taken another look at this and we could do with a better description of the issue you are seeing. From your support files it looks like you have one DisplayLink display and two others that are all showing pixels. Do you then have a forth display that is not showing anything? Is that the issue you are reporting? If so are you able to choose to extend the desktop to this display? Thanks, Paul

05-14-2015, 11:28 AM	#13
bagserker Junior Member Join Date: May 2015 Posts: 12	It's odd, I have 2 monitors and the Mimo setup, but in display settings, 4 monitors show there. I'm not sure why display settings shows the extra monitor, but the two smaller ones that show up both say Extend desktop to this display, but the Mimo is just a black screen. Let me know if you need any additional info. Thanks!

05-14-2015, 04:15 PM	#14
PaulJ Member Join Date: Jul 2010 Posts: 83	OK, not sure about the phantom display so let's concentrate on the black MiMo first. Could you please capture some new logs but this time in the advanced options first reset the DisplayLink Debug Information and turn on Advanced Installer logging? Ideally do this with the device disconnected then reconnect and capture the logs once the display appears in Display Settings.

05-15-2015, 03:01 PM	#15
bagserker Junior Member Join Date: May 2015 Posts: 12	Thanks, Paul. Let me know if this helps...

05-18-2015, 12:10 PM	#17
PaulJ Member Join Date: Jul 2010 Posts: 83	OK, it looks like you have something odd in your device list which may explain both the black MiMo and the phantom display in Display Settings. Can you look in Device Manager and look under 'Display adapters'. What you're looking for is a device either called Microsoft Basic Renderer or has that in it's driver details. It may not be called exactly that but it should be Microsoft Basic 'something'. If you find it try either disabling or removing it. It may also be helpful to add to this thread all the devices listed under 'Display adapters'.

05-18-2015, 12:25 PM	#19
PaulJ Member Join Date: Jul 2010 Posts: 83	What are the driver details for the Intel HD graphics device? It looks like it's disabled - is that correct?