Outlook Not Displaying Correctly via DisplayLink

mike5067 · 01-03-2018, 11:21 AM

Good afternoon everyone,

I have a HP Spectre Laptop setup with a HP dock which has problems displaying Outlook 2016.
When Outlook is on the main laptop screen, it is fine. Move it across to either of the dual monitors connected to the Dock, and Outlook displays only partly (the rest of the screen is white), or you have large black bands where toolbars (such as the search bar) should be.

The setup is as follows -

HP Spectre 360 model No. 13-1e005na (Display Resolution 3840 x 2160)
Connected to HP USB-C Universal Dock model No. HSA-B005DS (Display Link Device) with (via DP to HDMI Cable) 2 x Acer V246HL monitors (Display Resolutions both 1920 x 1080).

OS is Windows 10 Pro x64 version 1709 (OS Build 16299.125)
Office is 2016 (O365) version 1705 (Build 8201.2213)
Display Link driver version 8.4.3026.0

Windows Update has been run, and the DisplayLink driver has been uninstalled then re-installed.

Any help would be much appreciated :-)

01-03-2018, 11:21 AM	#1
mike5067 Junior Member Join Date: Jan 2018 Posts: 4	Outlook Not Displaying Correctly via DisplayLink Good afternoon everyone, I have a HP Spectre Laptop setup with a HP dock which has problems displaying Outlook 2016. When Outlook is on the main laptop screen, it is fine. Move it across to either of the dual monitors connected to the Dock, and Outlook displays only partly (the rest of the screen is white), or you have large black bands where toolbars (such as the search bar) should be. The setup is as follows - HP Spectre 360 model No. 13-1e005na (Display Resolution 3840 x 2160) Connected to HP USB-C Universal Dock model No. HSA-B005DS (Display Link Device) with (via DP to HDMI Cable) 2 x Acer V246HL monitors (Display Resolutions both 1920 x 1080). OS is Windows 10 Pro x64 version 1709 (OS Build 16299.125) Office is 2016 (O365) version 1705 (Build 8201.2213) Display Link driver version 8.4.3026.0 Windows Update has been run, and the DisplayLink driver has been uninstalled then re-installed. Any help would be much appreciated :-)