10-31-2014, 08:35 PM | #1 |
Junior Member
Join Date: Oct 2014
Posts: 2
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Difficult to recognize my Targus ACP70EU
Hi,
I loved my Targus ACP70EU device, until it makes me loose between 5 and 20 minutes a day... It is now very difficult to have Windows recognize the dock. If I turn on the computer with the USB connected, I can be sure that the device won't be recognized (only USB working, external screens and network not working). Same thing if I plug the device while the computer is on. To make it work, I need to unplug/plug the power. Sometime once is enough, sometime I need to do it 20+ times to have it work... The issue occurred with Win 8.1 Update, Win 10 Build 9860, with the last 3 or 4 displaylink drivers (including the last alpha build). In the meantime, I have no issue with the same laptop with my ACP71EU at work. You can find the log attached. Can you help? Thanks a lot |
11-04-2014, 01:37 PM | #2 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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This sounds like a hardware problem. Please contact Targus about this issue.
Wim |
11-05-2014, 07:17 AM | #3 |
Junior Member
Join Date: Nov 2014
Posts: 4
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Exact the same problems ...
I do have exactly the same problems as this guy ... with two different TARGUS ACP70EU ... so it seems that this could be a driver problem ...
Or could it be a problem with the firmware? Is there a tool to read out the firmware version? Or is there the possibilitiy for a downgrade of the firmware? I get really mad about it ... sometimes it will work ... sometimes not ... a formely good part turns into a problem :-(( Last edited by docurmel; 11-05-2014 at 07:20 AM. |
11-05-2014, 05:30 PM | #4 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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If the device is not being recognised, it is most likely hardware. The fact the ACP71 works and the ACP70 doesn't also shows that this is less likely to be a driver problem and due to the ACP70.
I would suggest contacting Targus about this. Wim |
11-06-2014, 01:21 AM | #5 |
Member
Join Date: Jun 2013
Location: California
Posts: 56
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Exchange the ACP70EU
Benjiiim,
I concur with Wim. Please contact your place of purchase or Targus UK for an exchange of the ACP70EU. |
11-06-2014, 07:03 AM | #6 |
Junior Member
Join Date: Nov 2014
Posts: 4
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Sorry to say ...
...but if my TWO different ACP70EU are not working (I bought them in July 2012 - they are for sure out of garanty) - it must be coinsidence that both of them are fail at the same time ... ;-)
Also they have exact the same Problem as the ACP71 ... they are recognized ... but only from time to time and only if I disconnect, reconnect, disconnect, reconnect, ..., them ... So how to proof if they are damaged ...? Or does TARGUS check them both for free and - if they are damaged - change them for free? :-) |
11-09-2014, 06:20 AM | #7 |
Junior Member
Join Date: Nov 2014
Posts: 4
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Hello? Any answers?
Again: works (wonder!) fine for antother time > take the Laptop to my office with a normal HDMI Monitor plugged in > came back to home office with the TARGUS Dock plugged in > doesn't work :-( So sometimes it will work, sometimes not ... doesn't seem to be a hardware problem ... seems more like a "recognize" problem ... Any solutions? Or does TARGUS change my two docks for free, as both are not working? ;-) Hope to get an answer soon ... also because I do miss the beauty of a 1+2 Monitor surrounding ... also as it worked for more than 1 year! |
11-11-2014, 04:21 PM | #8 |
Junior Member
Join Date: Oct 2014
Posts: 2
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Thanks Wim, Thanks TargusLevel3.
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11-16-2014, 02:22 PM | #9 |
Junior Member
Join Date: Nov 2014
Posts: 4
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Problem solved ...
Bought a Displaylink Plugable and it worked ... so both (= two!) Targus ACP70EU are damaged after only 2 Years ... allways the best to buy the Original ...
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01-11-2015, 12:51 AM | #10 |
Junior Member
Join Date: Jan 2015
Posts: 3
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Wow.. having problems with the Targus acp71usz I just bought. Sounds like these are very unreliable units (and Targus Docks in general). Very disappointing. Any reports on how well the Plugable UD-3900 is working? I'm thinking of possibly getting one but the fact that these things (espcially Targus versions) seems to have constant problems even when working and a very high failure rate have me scared to try an Puggable Dock.
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