'Unknown USB Device (Set Address Failed)

seldanne · 09-12-2014, 05:32 PM

Having trouble with a Asus USB 3.0 HZ-1 Docking Station and a Asus UX51ZA ultrabook running Windows 8.1 64-bit

No network connectivity or monitors working.
When I go into Device Manager > Universal Serial Bus controllers >
There is this, 'Unknown USB Device (Set Address Failed)'

I've tried drivers from Asus site (7.6M1) and DisplayLink directly (7.6M2) and have used the DL_install_cleaner available on the DisplayLink site as well.

We had issues a couple weeks ago... fought with it for a bit, I think the last thing I tried was uninstalling the DisplayLink software, then used the DL_install_cleaner then re-installed the 7.6M1 software from the Asus site... it's worked fine for a couple weeks but is acting up again. Is there an issue with this software and Windows 8.1 64-bit? To me it doesn't seem like a hardware issue... is there firmware updates?

09-12-2014, 05:32 PM	#1
seldanne Junior Member Join Date: Aug 2014 Posts: 8	'Unknown USB Device (Set Address Failed) Having trouble with a Asus USB 3.0 HZ-1 Docking Station and a Asus UX51ZA ultrabook running Windows 8.1 64-bit No network connectivity or monitors working. When I go into Device Manager > Universal Serial Bus controllers > There is this, 'Unknown USB Device (Set Address Failed)' I've tried drivers from Asus site (7.6M1) and DisplayLink directly (7.6M2) and have used the DL_install_cleaner available on the DisplayLink site as well. We had issues a couple weeks ago... fought with it for a bit, I think the last thing I tried was uninstalling the DisplayLink software, then used the DL_install_cleaner then re-installed the 7.6M1 software from the Asus site... it's worked fine for a couple weeks but is acting up again. Is there an issue with this software and Windows 8.1 64-bit? To me it doesn't seem like a hardware issue... is there firmware updates?