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Old 10-05-2016, 05:24 PM   #1
deonsmt
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Default Windows 10 Anniversary OpenGL Drivers Ancient

The recent Windows 10 Anniversary update has removed the DisplayLink driver and replaced it with the new driver. Everything works okay except for apps that require at least OpenGL version 2.1 because the new Windows driver only supports OpenGL 1.0.

Is there a way to update OpenGL for the DisplayLink hardware to OpenGL 2.1 or higher? 4.3 would be nice!
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Old 10-05-2016, 06:34 PM   #2
AlbanRampon
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Hello,

We have noticed an issue with graphics card capability enumeration. DisplayLink does not compute so we don't do the OpenGL, the primary graphics card does the work.

Do you have a multi graphics card machine? Something like Intel + nVidia for instance.
If so, can you try and disable the Intel card?

Having your logs (described in my forum signature) along with the name of the application you are using would be helpful. I'd like to see if this will be addressed with the next Windows release.

Kind regards,
Alban
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Where to download the latest Windows drivers
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Old 10-05-2016, 10:25 PM   #3
deonsmt
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Hi,
The app that has an issue is a 3D Printer app called XYZWare from this company http://www.xyzprinting.com/

The second app that has an issue is a Web App from Onshape.com.

The XYZ app works fine on the primary display but will not work correctly (image quality is degraded) on the DisplayLink monitors. XYZWare shows an error message that OpenGL2.1 is required.

The Onshape.com web app crashes with a WebGL error. Both of these apps worked fine on the DisplayLink monitors before the latest update. Onshape is now crashing on the primary monitor which runs opengl 4.3
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Old 10-06-2016, 01:00 PM   #4
AlbanRampon
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Thank you, I wrote to XYZ. I haven't seen the logs or answer to the questions so we'll see what we can do without...
Before the Windows 10 v1607, the operating system and graphics were different. However in all cases, the pixels are always computed by the primary graphics card regardless of where the monitor was and is now connected.

Kind regards,
Alban
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Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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Old 10-06-2016, 07:36 PM   #5
deonsmt
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Hi Alban, WebGL crashes with the latest update. Here's the GPU status reported by the Chrome browser if that helps. I don't know if this is directly attributable to DisplayLink or not - it's very hard to say but since the Windows 10 update, things have really impacted me negatively. I rely heavily on my dual monitor setup with DisplayLink.


Graphics Feature Status
Canvas: Software only, hardware acceleration unavailable
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
WebGL: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
disable_discard_framebuffer
disable_framebuffer_cmaa
exit_on_context_lost
scalarize_vec_and_mat_constructor_args
Problems Detected
Drivers older than 2009-01 on Windows are possibly unreliable: 72979, 89802, 315205
Disabled Features: all
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line.
Disabled Features: rasterization
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers

Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
[632:14872:1006/140957:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 1
[632:14872:1006/140957:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 1
[632:14872:1006/140958:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 1
GpuProcessHostUIShim: The GPU process crashed!
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Old 10-07-2016, 09:23 AM   #6
AlbanRampon
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Hello Deon,

I'm delighted to report I received a reply from XYZ Printing very quickly.

Would you please be able to run our customer support tool and post the resulting ZIP file?
My signature explains how to provide this, and the file posted here can only be downloaded by employees.
Having this will give the machine details to find ideas and identify the closest machine we have.

Could you also save the output of the Chrome GPU diag as a PDF and attach? You can do this by pasting chrome://gpu in the omnibox.

Kind regards,
Alban
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Where to download the latest Windows drivers
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Old 11-16-2016, 11:50 AM   #7
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I got an update from Microsoft. The graphics card vendor should have implemented the new support in their drivers for the Anniversary Update.

Could you please post the result of the following command line so they can look into it?
This will tell them if the driver you use is supposed to have it implemented or not. If it's implemented, then the issue would be elsewhere... for instance it might be the graphics card enumeration of the application.
Run the following in a command line and post the dxdiag.txt

dxdiag /t dxdiag.txt

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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Old 11-30-2016, 07:31 PM   #8
Kalman
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Hi Alban,

I have the similar problem, and hope, there will be an easy solution.
If i can help, please let me know. I can send you this dxdiag.txt, but dont know, if it needs the computer to be plugged into the dock, and monitor (i think so). I can not do that at the moment, only a few days later, if it is still ok for you.

Also, i have tried to use hdmi cable, and directly connect the external monitor to the laptop. It worked perfectly, and i could use the secondary graphic driver. I'm not a tech expert, but my bet would be the usb port as the problem source. Maybe the updated win 10 cannot handle the monitor data through the nvidia card, and usb port?

What im using:
Dell Vostro 5470
Dynadock u3.0
Windows 10, version1607

Kind regards,
Kalman
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Old 12-01-2016, 09:09 AM   #9
AlbanRampon
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Hello everyone,

I asked Microsoft last night and they haven't yet received the feedback from the graphics card vendors.
The graphics card vendor should have implemented OpenGL for indirect displays in their driver for the Windows 10 Anniversary Update release.

Kalman, I looked and the Dell Vostro 5470 is Intel 4th generation. I don't believe Intel will issue any new driver for that architecture as they just released the 7th generation... As far as I've seen they already did not release any WDDM 2.0 driver for Windows 10 Threshold (the initial version).

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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Old 12-01-2016, 04:04 PM   #10
Kalman
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Thanks a lot for the information, didnt know, my laptop is that behind.

Even if there will not be any new driver, shouldn't the old one still work? I mean, the new update should really overwrite an already working driver, with a non-working version?

What drivers shall I downgrade to have it work? Can you help me with this? Even in e-mails, or another thread? Or should i turn to Microsoft?

I have tried previous graphic drivers (even with complete removal of the NVidia driver).
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