Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Thread Tools Search this Thread Display Modes
Old 08-21-2020, 11:55 PM   #1
Junior Member
Join Date: Aug 2020
Posts: 1
Default Need help with Mac OS setup

Hello, I am trying to install the Displaylink Manager to use a new usb docking station with. I have the software on my computer but when I got the the privacy settings to enable the screen recording feature, it just is not there. I believe I have installed everything properly but I can't figure this problem out. I am running macOS Catalina 10.15.6. Thanks!

- Scott
Attached Images
File Type: jpg Screen Shot 2020-08-21 at 7.54.01 PM.jpg (12.0 KB, 1 views)
Scotty is offline   Reply With Quote
Old 08-23-2020, 04:53 PM   #2
Junior Member
Join Date: Aug 2020
Posts: 2

I am facing the same problem. I am installing for the first time and I can't find the option to allow screen recording for display link under Privacy
m7ammad is offline   Reply With Quote
Old 08-31-2020, 08:55 AM   #3
Junior Member
Join Date: Aug 2020
Posts: 1

same problem even reinstall the OS nothing happend and tried followed this methode


nothing shows up in privacy/screen record

okay somehow after 10 reboots it suddenly detected and gave me the option toactivate

Last edited by Bigboss; 08-31-2020 at 09:23 AM.
Bigboss is offline   Reply With Quote
Old 09-20-2020, 07:23 PM   #4
Junior Member
Join Date: Sep 2020
Posts: 1
Default Any resolution yet?

Has there been a resolution to this yet? I also cannot use my new monitors or hub. Using 2019 MacBook Pro 13” macOS Catalina 10.15, OKX hub.

Edited [9/20]: I uninstalled DisplayLink Manager and installed the legacy DisplayLink USB Graphics Software for macOS
for Catalina 10.15, Mojave 10.14, Release: 5.2.5 13 from Aug 2020. Installation appeared to go well. I received a message that I needed to go into Privacy settings and allow DisplayLink as a 3rd party developer, which I did. It is, however, still not showing up in Screen Recordings section and nothing displays on my new monitors.

It would be nice if DisplayLink documented a fix since I have found a number of people having this issue, but haven't found a solution.

Last edited by OneEyedNinja; 09-20-2020 at 11:20 PM.
OneEyedNinja is offline   Reply With Quote
Old 09-23-2020, 09:02 AM   #5
DisplayLink Tech Support
KatarzynaKowalczyk's Avatar
Join Date: Apr 2020
Posts: 171

Hello OneEyedNinja,

Since screen recording request may not appear for various reasons we cannot provide one fix to this problem.

First, we need to have access to logfiles that will show us a bit more (https://support.displaylink.com/know...to-displaylink) about the system and it many cases it is best to contact our support directly for speedy response (technical_enquiries@displaylink.com).

Best regards,
KatarzynaKowalczyk is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 09:49 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.