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Old 08-05-2020, 12:36 PM   #1
MikhailCompo
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Exclamation MSI Error 1603 with 9.4 M0

We've have a lot of experience with the MSI drivers globally. Not experienced any issues before.

Today 9.4 M0 fails to install repeatedly. Tried using the cleanup tool, this has not helped (does the cleanup tool recognise 9.4 M0, i suspect not).

Noticed a message in the log saying to ensure the Display Driver is up to date, so tried updating those and running again, continually failing.

Error in log means nothing to us:
"Custom action DisableDriverUninstall script error -2147467259, Msi API Error: ProductInfo,Product,Attribute Line 1, Column 185, "


See attached error logs.

Thanks.
Attached Files
File Type: zip DisplayLink9.4.3838.0_W10.zip (113.1 KB, 3 views)
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Old 08-05-2020, 07:41 PM   #2
efraimb
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Created a user account to say the same thing. Getting the same error 0x643(1603).
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Old 08-06-2020, 04:39 AM   #3
GBurt
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Post Ditto

Same. We've been using the DisplayLink MSI packages with more-or-less this (current) argument from our app deployment system for over a year now. This one gives 1603, every time. Test environment was 5 different HP laptops (elitebooks, X2G2 & others) running Win10 1909 with July patches.

It is launched by System user, to avoid UAC

${WinSysDir}\msiexec.exe /i c:\Temp\DisplayLink\DisplayLink_Win10RS.msi /norestart /qb /lv c:\ProgramData\NSW\DisplayLink\install-log-9-4-m0.txt

I've also tried manually running the MSI. Same deal, 1603.


Exe install works fine mind you. Does anyone have some silent arguments for that as a stopgap? Otherwise I think I'll just ignore this version pending further notice.
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Old 08-06-2020, 10:43 AM   #4
KatarzynaKowalczyk
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Hello users,

Thank you for reporting the problem and the files you have sent over.

We've created internal ticket about this issue and are investigating the problem right now.

I will keep you up to date and also if you could gather logfiles from the computers you have seen this issue with it would give us more information about your setup and help speeding up the investigation process. Please follow this link for the Support Tool that will gather the necessary information: https://support.displaylink.com/know...n-issues-to-di

Thank you and best regards,
Katarzyna

Last edited by KatarzynaKowalczyk; 08-06-2020 at 10:56 AM.
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Old 08-06-2020, 03:46 PM   #5
astruzyna
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Thank you very much for your feedback. The issue has now been fixed and the updated files are now live on our corporate download. We apologise for any inconvenience this has caused.

Kind regards,
Aga S
DisplayLink Support
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