Go Back   DisplayLink Forum > Alpha, Beta Software Testing Programs > Closed Alpha and Beta Programs > CLOSED - Windows 10 Software

 
 
Thread Tools Search this Thread Display Modes
Old 08-21-2015, 01:08 AM   #1
astroman
Junior Member
 
Join Date: Aug 2015
Posts: 2
Default DisplayLink 7.9MO doesn't detect USB to VGA adapter

USB to VGA adapter worked great with Windows 8.1. Upgraded to Windows 10 Home and quit working. Removed all the old software/drivers and downloaded the 7.9MO. Install stalls at "First Device Connection". Device manager shows it as a generic USB video device, with "Device cannot start, error code 10". This is a brand new Toshiba laptop purchased a week before Windows 10 was available to the general public on July 29th.

I've tried:
-Uninstalling and installing the newest version of DisplayLink (7.9MO)
-Manually extracting the INF driver from the original driver and the DisplayLink installer
-Ran SFC and CHKDSK, scanned for viruses, malware, and registry errors.
-Ran the DisplayLink cleanup tool
-Uninstalled "USB Video Device" from device manager
-Rebooted after each step
-Skipping the "First Connect" step to let the software finish installing, rebooting afterwards

Nothing has helped. I've attached the log from the DisplayLink tool that is supposed to help with install errors and collect system information.
Attached Thumbnails
Click image for larger version

Name:	First Connect.JPG
Views:	433
Size:	29.2 KB
ID:	2438   Click image for larger version

Name:	Device ManagerJPG.JPG
Views:	454
Size:	76.5 KB
ID:	2439  
Attached Files
File Type: txt System_Details.txt (1.2 KB, 372 views)

Last edited by astroman; 08-21-2015 at 01:11 AM.
astroman is offline  
Old 08-21-2015, 09:16 AM   #2
PaulJ
Member
 
PaulJ's Avatar
 
Join Date: Jul 2010
Posts: 83
Default

Hi astroman,

The file you've attached seems incomplete as it doesn't indicate you have any DisplayLink software installed. Did you create this after skipping the first connect step and letting the install finish?

Either way could you attach the entire file generated by the support tool to see if that shows anything else?

Thanks,
Paul
PaulJ is offline  
Old 10-03-2015, 03:44 AM   #3
astroman
Junior Member
 
Join Date: Aug 2015
Posts: 2
Default

Sorry it took me a while to respond. It's still not detecting the adapter during the software install. I've attached a new report.
Attached Files
File Type: txt System_Details.txt (2.3 KB, 545 views)
astroman is offline  
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:28 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.