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Old 08-11-2015, 01:07 PM   #1
Sander de Koning
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Default Surface Pro 3 + Windows 10 = broken

Hello,
after installing windows 10 on my Surface Pro 3 my Asus MB168+ stopped working (screen is black, the hardware is recognized by Windows). I'm using a usb-y cable for additional power.

Attachted is my diagnostic info.

Do you have any fixes or workarounds available?

thanks,
Sander
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File Type: zip SANDERSURFACE_20150811_135549.zip (629.2 KB, 686 views)
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Old 08-11-2015, 05:44 PM   #2
JamesH
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Hi,

Thanks for the logs. I've raised this internally for further investigation.

Thanks,
James
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Old 08-12-2015, 11:22 AM   #3
JamesH
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Hi,

Could you check if you have this Windows Update installed?
https://support.microsoft.com/en-us/kb/3081424

I've heard that this has fixed similar issues to yours.

Thanks,
James
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Old 08-12-2015, 03:46 PM   #4
Sander de Koning
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Hi James,
thanks for the quick reply!

I'm up to date with all windows updates (including insider updates), including the 3081424 update.

Yesterday I've installed the latest Intel display drivers from the Intel site (the Surface update service is always a few versions behind), it did not fix the issue.

I can run the analysis again if you want.

thanks,
Sander
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Old 08-13-2015, 01:27 AM   #5
wrampazo
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Angry DisplayLink + Surface Pro 3 = not working USB, freezing after hours of use

Hello,

I have this acp70, surface pro 3, all software and firmware updates for surface, and acp70 ... my dockstation used to be perfect using with two monitors, headset, mouse, keyboard, etc ... when I had windows 8.1;

after update to windows 10... my headset is not working anymore.

in additional, my keyboard and mouse just stop to work after 5 or 6 hours of use... if I go do surface keyboard I can use normally. After a few minutes waiting, they back to work fine through dockstation.

can you guys fix it urgently? I really need it to work all day long.
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Old 08-19-2015, 01:02 PM   #6
mausland
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Join Date: Mar 2015
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Default Same issue

Surface Pro 3 here

I've been running Windows 10 during the preview with minimal issue. Did a clean install to Windows 10 Enterprise and now I can't use my displaylink USB monitor.

I followed the process of removing the software from the control panel, using the cleaner, then reinstalling the latest on the web.

When I plug in I end up getting a blue screen with VIDEO_SCHEDULER_INTERNAL_ERROR or VIDEO_TDR_FAILURE(igdkmd64.sys)

Any thoughts?

Some additional info: I started playing around with only having the Surface and the USB monitor connected - i.e. not in the dock. It works. It works if the Surface is in the dock without the display port monitor connected. If I boot the surface in the dock with the USB and the Display port monitor connected I get the blue screens. If I plug in either the USB or the display port after boot, it works.

Last edited by mausland; 08-20-2015 at 12:30 PM. Reason: Updated info
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Old 09-01-2015, 02:13 PM   #7
mausland
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Default Update

In case anyone from DisplayLink is listening...

I installed DisplayLink_7.9M2 and still have the issue. A new error that I get is now PAGE_FAULT_IN_NONPAGED_AREA(dlkmd.sys)
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Old 09-01-2015, 03:02 PM   #8
JamesH
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@mausland

Sorry for the delay in replying and thanks for the detailed info.

With the 7.9 M2 release are the steps to get the BSOD the same (boot with both monitors connected)?

Conversely are the steps to not get the BSOD the same (remove dock, remove DP connected monitor, plug in either monitor after boot)?

Could you also attach the output of this tool as soon as you hit the BSOD again?
http://support.displaylink.com/knowl...to-displaylink

Thanks,
James
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Old 09-01-2015, 03:53 PM   #9
mausland
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Default Support file and steps

File attached...

Here are the steps:

1. Boot in the dock with both USB monitor and display port connected. Blank screen with pointer, flashes 4 or 5 times with pointer circle, blue screen - VIDEO_TDR_FAILURE.

2. Boot out of dock, then dock - no issue. Both monitors start and connect

3. Boot in dock with display port not connected and USB connected - Boots, after login USB monitor starts. Plug in display port and everything works.

4. Boot in dock with display port connected and USB disconnected. Login screen on display port monitor, boots OK. Plug in USB and both monitors work OK
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File Type: zip WILIT3257_20150901_104146.zip (1.63 MB, 506 views)
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Old 09-01-2015, 05:16 PM   #10
JamesH
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Thanks, I'm progressing this one now.

Is the dlkmd.sys BSOD random or does it happen after a certain event?

Thanks,
James
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