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Old 08-20-2020, 11:40 AM   #1
kepan0
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Default Displays keep going to sleep with Targus Dock and Macbook Pro

Hello all,

i have a MacBook Pro (13 inch, 2020) running von macOS Catalina 10.15.6 and a Targus USB-C Dockingstation (DOCK190 more information can be found here).

So far, i installed the Display Link Manager 1.1.0 (Build 54.91) and almost everything is working perfect (USB, LAN, charging) there is just that minor error:

If i close the Lid of my Mac (that is the reason i got a docking station in the first place) the Displays are turning off and on. So far so good. My guess is, the Macbook is switching something.
But the problem keeps reporducing. there is no timespan, no timeout, i can't keep them alive by constantly typing or moving the mouse... something is totaly wrong...

any ideas?

If it helps: the Monitors are Lenovo ThinkVision 24 inch both connected via DP.
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Old 08-20-2020, 12:18 PM   #2
KatarzynaKowalczyk
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Default

Hello,

Thank you for contacting us.

If you are using a DisplayLink Manager v1.0 or v1.1 then its current limitation is lack of Clamshell mode support (aka Closed lid). This functionality is available in legacy drivers only.

Please check the following article for more information: https://support.displaylink.com/know...ntroduction-in

If you wish to revert to classic driver you need to uninstall DisplayLink Manager and install driver 5.2.5 available under the following link: https://www.displaylink.com/downloads/file?id=1636

Instructions how to revert to classic driver are included in the first article that I linked.

Best regards,
Katarzyna
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Old 08-20-2020, 03:01 PM   #3
benyukhis
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Default Not normal

It is not normal to offer a feature in n - 1 instantiation of your software and then remove it from the current revision. You just dont do it to your customers. Period.

EdB-
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Old 08-21-2020, 08:35 PM   #4
warmfirecracker
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Thumbs down Please fix

I'm having this same issue - at first for some reason the DisplayLink Manager was recognizing my laptop as open, and then suddenly I had the exact same issue as the OP. I don't have room for my 2 monitors AND my laptop to be open. Please add clamshell mode support.
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Old 08-24-2020, 09:03 PM   #5
kaa325
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Default Staying tuned.

Following this thread because I am having the same issue. Standing by for an update. Seems as though this beta driver is the only version that works on my current (new) machine.
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Old 10-24-2020, 09:32 AM   #6
what-is-all-this
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I had the same problem as the OP in this thread. doing what KatarzynaKowalczyk mentioned fixed the issue. In a previous post edit, i bagged hard on this issue and called it garbage. Well, it's still garbage, but instead of harping about it, i'll just leave some useful info in case anyone stumbles here looking for answers. I hope they help someone.

- If you need clamshell mode, do NOT upgrade your drivers. Just stick to the drivers mentioned earlier in this thread.

- DO NOT upgrade to Big Sur, the old drivers probably won't work. That's per https://displaylink.org/forum/showthread.php?t=67130

- I didn't see any indication on when they will fix all this, but hopefully it's on a roadmap somewhere. If it's not, it should be.

- What's up with this forum? i mean, i like old school and all, but damn

Last edited by what-is-all-this; 10-24-2020 at 09:57 AM. Reason: bringing the tone down a little.
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