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Old 05-24-2020, 05:03 PM   #1
badhaircut
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Default How to install

Hi all,

I am having some difficulty trying to get a kingston dipslay link multi screen adapter to work with my dell inspiron 5584 laptop running ubuntu 18.04 with a 5.3 kernel.

The adapter i am using is the one found here:

https://www.kensington.com/en-gb/p/p...splay-adapter/

Although Ubuntu is not listed under the compatibility - is there any way to install a driver to make it work?

I have tried searching online for days and have not found anything of use - It's really a shame because I have one hdmi port only on my laptop, and would like to use a usb adapter that i have above to dual screen two monitors.

Any help is appreciated!
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Old 05-25-2020, 05:13 AM   #2
snipe122
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Did you try the official driver? https://www.displaylink.com/downloads/ubuntu
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Old 05-25-2020, 10:01 AM   #3
badhaircut
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Quote:
Originally Posted by snipe122 View Post
Did you try the official driver? https://www.displaylink.com/downloads/ubuntu
Yep - have tried following the instructions here - but the installation does nothing after rebooting!

I don't understand why it won't identify my displaylink adapter!
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Old 05-25-2020, 12:02 PM   #4
KatarzynaKowalczyk
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Hello,

@badhaircut, could you please check if the adapter is recognized on the USB bus?
You can check following link for steps: https://support.displaylink.com/know...work-on-ubuntu

Thank you,
Katarzyna
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Old 05-26-2020, 06:41 PM   #5
badhaircut
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Quote:
Originally Posted by KatarzynaKowalczyk View Post
Hello,

@badhaircut, could you please check if the adapter is recognized on the USB bus?
You can check following link for steps: https://support.displaylink.com/know...work-on-ubuntu

Thank you,
Katarzyna
Thanks for this - I have tried it and received the following output:

HTML Code:
Bus 001 Device 005: ID 17e9:430f DisplayLink
I do not understand as to why it does not recognise it on linux (ubuntu) - it works perfectly fine on windows machines so I know the display link adapter does work correctly.

Can you help me try and find a solution? I really do need to dual screen the monitor
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Old 05-27-2020, 11:56 AM   #6
KatarzynaKowalczyk
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Hello,

Please provide us with logfiles that will show us more of what is happening in the background. The steps are in the link below:
https://support.displaylink.com/know...to-displaylink

Thank you,
Katarzyna
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Old 05-30-2020, 12:55 PM   #7
badhaircut
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Quote:
Originally Posted by KatarzynaKowalczyk View Post
Hello,

Please provide us with logfiles that will show us more of what is happening in the background. The steps are in the link below:
https://support.displaylink.com/know...to-displaylink

Thank you,
Katarzyna
Hi Katarzyna,

Please find my log files attached.

My problem is that when i plug in the Kensington Display Link adapter it just does not recognise a monitor on ubuntu - windows works fine (without driver installation).

If you could give me any advice on how to make it work I would really appreciate it!

thank you!
Attached Files
File Type: txt _errors.txt (114 Bytes, 1 views)
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