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Old 04-07-2023, 02:50 PM   #1
rocketskill
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Join Date: Apr 2023
Posts: 2
Question Belkin Dual Display USB-C Dock Issue

Hi,

I'm an IT administrator of a company and we've got an annoying issue with our displaylink installation.

Context :
All of our users are using macbook pro (m1,m2 ...), belkin docking station (Dual Display USB-C Dock) and 2 samsung display (LF24T450FQRXEN or LS24E65UPL).

DisplayLink Manager is deployed on all macbooks with recent release.

Problem :
When disconnecting the usb-c cable, the next connection will not detect the 2 displays.
We are forced to disconnect and reconnect the usb-c cable one more time to make it work.
For simplicity, the dock works half the time.

A lot of my co workers get this problem (myself include). Did you know this issue and have you got an idea on how we can fix it ?
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Old 04-10-2023, 11:11 AM   #2
rboerner
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Join Date: Jan 2015
Posts: 446
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Quote:
Originally Posted by rocketskill View Post
Hi,

I'm an IT administrator of a company and we've got an annoying issue with our displaylink installation.

Context :
All of our users are using macbook pro (m1,m2 ...), belkin docking station (Dual Display USB-C Dock) and 2 samsung display (LF24T450FQRXEN or LS24E65UPL).

DisplayLink Manager is deployed on all macbooks with recent release.

Problem :
When disconnecting the usb-c cable, the next connection will not detect the 2 displays.
We are forced to disconnect and reconnect the usb-c cable one more time to make it work.
For simplicity, the dock works half the time.

A lot of my co workers get this problem (myself include). Did you know this issue and have you got an idea on how we can fix it ?
If you have not already done so, I would suggest reporting the issue to DisplayLink by following the steps outlined here --> https://support.displaylink.com/know...to-displaylink
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Old 04-11-2023, 06:53 AM   #3
rocketskill
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Join Date: Apr 2023
Posts: 2
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HI,
Thank you for the tip. I'm gonna open a case.
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