Dell Inspiron 16 7610 & Display Link D3100 disconnecting infrequently

cyphex85 · 07-12-2022, 07:55 AM

My DisplayLink Docking Station 3100 will disconnect about 3 times during my working day.
https://www.amazon.co.uk/gp/product/...?ie=UTF8&psc=1

My current setup is
x1 HDMI
x1 DPI
x1 USB 3.0 port used for HDMI -> USB convertor
x1 USB 3.0 port used for headset
x1 Network port
Mouse & Keyboard are both bluetooth directly to laptop

When the disconnects happy I lose all 3 screens and my network connection. I've also tried an additional laptop and hit the same issue so it is related docking station at fault.

I've updated the BIOS driver on the Dell 7610 10 & the x2 Display Link drivers below:-
DisplayLink USB Graphics Software for Windows10.2 M2-EXE
DisplayLink-Dock-Driver_FF21H_WIN_10.1.2814.0_A04

Can you advise if there is anything else I can do or do I need to return it?
I work from home so losing the network connection when I'm on a call is frustrating.

07-12-2022, 07:55 AM	#1
cyphex85 Junior Member Join Date: Jul 2022 Posts: 2	Dell Inspiron 16 7610 & Display Link D3100 disconnecting infrequently My DisplayLink Docking Station 3100 will disconnect about 3 times during my working day. https://www.amazon.co.uk/gp/product/...?ie=UTF8&psc=1 My current setup is x1 HDMI x1 DPI x1 USB 3.0 port used for HDMI -> USB convertor x1 USB 3.0 port used for headset x1 Network port Mouse & Keyboard are both bluetooth directly to laptop When the disconnects happy I lose all 3 screens and my network connection. I've also tried an additional laptop and hit the same issue so it is related docking station at fault. I've updated the BIOS driver on the Dell 7610 10 & the x2 Display Link drivers below:- DisplayLink USB Graphics Software for Windows10.2 M2-EXE DisplayLink-Dock-Driver_FF21H_WIN_10.1.2814.0_A04 Can you advise if there is anything else I can do or do I need to return it? I work from home so losing the network connection when I'm on a call is frustrating.