Display No signal W8.1

Wadoadi · 10-11-2014, 03:11 PM

hi
dell inspiron i5 with Dell USB docking station.

Dock was working ok but all out put was lost to monitor connected via DVI port.

Windows shows the second monitor as VGA!

Powered down USB3 Dock same Issue.

Powered off laptop and Dock, same issue

Tried HDMI port same issue.

Tried second USB3 port on laptop same issue.

Uninstalled the Displaylink 7.7 driver rebooted re installed driver, re attached USB dock, system requested reboot, rebooted, all working OK

Is there an easier way to get this working when if it happens again?

thanks

JamesH · 10-13-2014, 03:14 PM

Hi,

Is there an issue number on your Dell dock?

Thanks,
James

Wadoadi · 10-13-2014, 03:15 PM

James, I will look tonight and let you know.

Looks like it's gone again today

Is this the same for everyone on W8.1 or is the Dell USB3 Dock a known problematic device?

Wadoadi · 10-13-2014, 06:19 PM

It is a
Model: D3000
MFG: ACP075EU

No Rev or mod level given.

Wadoadi · 10-15-2014, 07:03 AM

James any ideas ?

TargusLevel3 · 10-15-2014, 06:31 PM

Does the data code show on the dock? Feel free if possible to post a picture of the bottom of the dock showing its codes.

egharo · 10-15-2014, 06:54 PM

I have the same problem with Windows 7. I need to reinstall the drivers every
day since the update to 7.7

I also have the Dell USB 3 Docking station.
Model: D3000
Mfg: ACP075US
S/N: 1210003139

TargusLevel3 · 10-15-2014, 08:44 PM

I suspect it was built before August of 2013 and may have a design flaw. It is recommended to return for replacement, ideally under warranty. That is, I don't know what warranty you have with the Dell product.

Wadoadi · 10-23-2014, 10:23 PM

hi, sorry for the delay i have been away...

attached is the photos of the labels.

Was mine made before the date in question?

I have also moved it to the USB3 port on the other side of the laptop to see if that makes a difference!

Wadoadi · 10-27-2014, 06:26 PM

Moving it to the second usb3 port has not helped!

10-11-2014, 03:11 PM	#1
Wadoadi Junior Member Join Date: Oct 2014 Posts: 11	Display No signal W8.1 hi dell inspiron i5 with Dell USB docking station. Dock was working ok but all out put was lost to monitor connected via DVI port. Windows shows the second monitor as VGA! Powered down USB3 Dock same Issue. Powered off laptop and Dock, same issue Tried HDMI port same issue. Tried second USB3 port on laptop same issue. Uninstalled the Displaylink 7.7 driver rebooted re installed driver, re attached USB dock, system requested reboot, rebooted, all working OK Is there an easier way to get this working when if it happens again? thanks

10-15-2014, 06:31 PM	#6
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	What ist he Dell date code? Does the data code show on the dock? Feel free if possible to post a picture of the bottom of the dock showing its codes.

10-15-2014, 06:54 PM	#7
egharo Junior Member Join Date: Oct 2014 Posts: 1	Same problem here with Windows 7 I have the same problem with Windows 7. I need to reinstall the drivers every day since the update to 7.7 I also have the Dell USB 3 Docking station. Model: D3000 Mfg: ACP075US S/N: 1210003139 Last edited by egharo; 10-15-2014 at 06:56 PM.

10-15-2014, 08:44 PM	#8
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	Return for Replacement I suspect it was built before August of 2013 and may have a design flaw. It is recommended to return for replacement, ideally under warranty. That is, I don't know what warranty you have with the Dell product.

10-13-2014, 03:14 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Is there an issue number on your Dell dock? Thanks, James

10-13-2014, 03:15 PM	#3
Wadoadi Junior Member Join Date: Oct 2014 Posts: 11	James, I will look tonight and let you know. Looks like it's gone again today Is this the same for everyone on W8.1 or is the Dell USB3 Dock a known problematic device?

10-13-2014, 06:19 PM	#4
Wadoadi Junior Member Join Date: Oct 2014 Posts: 11	It is a Model: D3000 MFG: ACP075EU No Rev or mod level given.

10-15-2014, 07:03 AM	#5
Wadoadi Junior Member Join Date: Oct 2014 Posts: 11	James any ideas ?

10-27-2014, 06:26 PM	#10
Wadoadi Junior Member Join Date: Oct 2014 Posts: 11	Moving it to the second usb3 port has not helped!