06-26-2014, 07:14 PM | #1 |
Junior Member
Join Date: Mar 2013
Posts: 9
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Startech usb32hddvii DL2700 - driver not loading
The device driver for my Startech usb32hddvii (DL3900) is not loading. W7-64 is reporting a 28 error. This device was running fine until I upgraded the device drivers for the Intel 4000 (driver 9.17.10.3040) and Nvida NVS 5200M (driver 9.18.13.2762). I am running on a Dell E6430 laptop. The system and the device pass the support-tool tests; the output of the tool is attached. No errors are reported when I plug the device into the USB port. How can I get this device to work again? Thanks.
Last edited by ccrawford404; 06-26-2014 at 08:06 PM. |
06-29-2014, 07:34 PM | #2 |
Junior Member
Join Date: Mar 2013
Posts: 9
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Here is the log from the device driver loading:
>>> [Device Install (DiShowUpdateDevice) - USB\VID_17E9&PID_4301\YUAN412120714081770010] >>> Section start 2014/06/29 12:46:19.001 cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc dvi: {DIF_UPDATEDRIVER_UI} 12:46:19.006 dvi: Looking for class installer for 'StarTech USB32HDDVII'... dvi: No class installer for 'StarTech USB32HDDVII' dvi: Default installer: Enter 12:46:19.017 dvi: Default installer: Exit dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 12:46:19.024 ndv: {Update Driver Software Wizard for USB\VID_17E9&PID_4301\YUAN412120714081770010} ndv: {Update Driver Software Wizard exit(000004c7)} <<< Section end 2014/06/29 12:49:40.210 <<< [Exit status: FAILURE(0x000004c7)] |
06-30-2014, 01:01 PM | #3 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you try the following: 1. Disconnect your dock 2. Uninstall DisplayLink software 3. Download and run this tool http://www.displaylink.com/support/ticket.php?id=297 4. Install DisplayLink software 5. Reconnect your dock Thanks, James |
07-02-2014, 01:07 AM | #4 |
Junior Member
Join Date: Mar 2013
Posts: 9
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Thank you for your support. However, your method did not solve the problem. What next?
thank you. --carl |
07-02-2014, 02:19 AM | #5 |
Junior Member
Join Date: Mar 2013
Posts: 9
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I was able to get the display to work using the method listed at the bottom of this thread: http://displaylink.org/forum/showthr...816#post74816; however, the audio does not work and the firmware was not upgraded. The hardware IDs are: USB\VID_17E9&PID_4301&REV_0236 and USB\VID_17E9&PID_4301 I used the device driver for 4301. Why doesn't the driver load automatically? how can I get audio to work?
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Tags |
dl2700, driver, installation problem |
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