04-17-2014, 02:52 PM | #1 |
Junior Member
Join Date: Apr 2014
Posts: 3
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Can't install drivers
Hello everyone,
i have a problem installing the latest USB to VGA drivers (V7.5 M2). I get an error message saying that i have a 3rd party usb to vga driver installed and a link referring to the uninstallation of the fresco logic usb vga driver (http://displaylink.com/support/ticket.php?id=360). The problem is that i do not have that or any other usb vga driver installed that i could remove. And awkwardly i could install the driver two weeks ago just fine. I already tried hunderds of reboots and uninstallations but nothing worked. Please help me -asdf123 |
04-17-2014, 04:02 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool. Thanks, James |
04-17-2014, 05:23 PM | #3 |
Junior Member
Join Date: Apr 2014
Posts: 3
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Here it is
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04-22-2014, 04:55 PM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
In the logs I can see a reference to a Fresco USB to VGA Device which was previously connected to your computer. It looks like some of the Fresco files have been left behind. From a command prompt please run this command "sc delete FLxHCIv" and then try installing again. If that doesn't work please download the DlCompatCheck tool from here http://displaylink.com/support/sla.php?fileid=111, run it and attach the file it generates. You can find this file (named DlCompatCheck.log in C:\Program Files\DisplayLink Core Software\Debug). Let me know how you get on. Thanks, James |
04-23-2014, 01:56 AM | #5 |
Junior Member
Join Date: Apr 2014
Posts: 1
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can't install driver
I've got a similar problem. Trying to install win8 driver. It said I have another graphics software installed, I uninstalled it and the accessories. I ran the support tool and it says I passed, no other USB graphics software installed but I still get the error message, after two reboots.
Last edited by bobp; 04-23-2014 at 02:01 AM. |
04-23-2014, 08:40 PM | #6 | |
Junior Member
Join Date: Apr 2014
Posts: 3
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Quote:
Thanks a lot for the great support |
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Tags |
fresco, installation problem, usb, vga2usb |
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