DisplayLink_7.5M0 driver will not install on Windows 8.1

[hirtop]

The DisplayLink_7.5M0 driver version will not install on Windows 8.1 and none of the previous versions will install (e.g. DisplayLink_7.4M4, DisplayLink_7.4_M2).
The same driver installs OK on windows 7.0.
Any ideas?

[JamesH]

Hi,

Please attach the output from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[ssccoorrcchhiioo]

I'll save hirtop the trouble. I get the message:
The software for Kensington Display Adapter is not support on this operating system version. Please visit www.displaylink.com/software for an updated driver.
Running the diagnostic tool I get:
Pass: Basic mode support
Pass: Device attached
Pass: Device started correctly
Pass: Graphics driver date
Pass: WEI is above recommended 3
Pass: No Other USB graphics software installed
Not sure I'm going to attach the output to a public forum when I don't know what's in there but I'd certainly like to get this product to install so happy to engage offline.

[JamesH]

Originally Posted by ssccoorrcchhiioo

I'll save hirtop the trouble. I get the message:
The software for Kensington Display Adapter is not support on this operating system version. Please visit www.displaylink.com/software for an updated driver.
Running the diagnostic tool I get:
Pass: Basic mode support
Pass: Device attached
Pass: Device started correctly
Pass: Graphics driver date
Pass: WEI is above recommended 3
Pass: No Other USB graphics software installed
Not sure I'm going to attach the output to a public forum when I don't know what's in there but I'd certainly like to get this product to install so happy to engage offline.

Please send the logs to this address:
technical_enquiries@displaylink.com

Thanks,
James