Resolution issue after using different displays

[Firewood1]

Hello,

I haven't ever had to post here before as my Anker 563 USB-C Dock has been flawless. However, since disconnecting and using it with different displays, I cannot reconfigure my usual setup and max resolutions are not available.

I have 3 x 2560 x 1440 displays connected to my MacBook Pro M2. One display is connected to the HDMi on the MacBook, then 2 displays connected to the Anker Dock, one with HDMi and the other DisplayPort.

I had no issue getting the full 2560 x 1440 resolution on all 3 displays with my MacBook Pro was in clamshell mode, but then I used the dock with a pair of 1920 x 1080 displays, and my iPad Pro as a 3rd display. Since plugging the usual displays back in, I can't get higher than 1920 x 1080 on the two original displays connected to the Dock.

Can anyone help me with this please? I'm running MacOS 13.2, which has remained unchanged throughout this. My DisplayLink Manager version was v1.8.1. In trying to resolve this I have upgraded to v1.10.1 without success.

Many thanks

[rboerner]

Originally Posted by Firewood1

Hello,

I haven't ever had to post here before as my Anker 563 USB-C Dock has been flawless. However, since disconnecting and using it with different displays, I cannot reconfigure my usual setup and max resolutions are not available.

I have 3 x 2560 x 1440 displays connected to my MacBook Pro M2. One display is connected to the HDMi on the MacBook, then 2 displays connected to the Anker Dock, one with HDMi and the other DisplayPort.

I had no issue getting the full 2560 x 1440 resolution on all 3 displays with my MacBook Pro was in clamshell mode, but then I used the dock with a pair of 1920 x 1080 displays, and my iPad Pro as a 3rd display. Since plugging the usual displays back in, I can't get higher than 1920 x 1080 on the two original displays connected to the Dock.

Can anyone help me with this please? I'm running MacOS 13.2, which has remained unchanged throughout this. My DisplayLink Manager version was v1.8.1. In trying to resolve this I have upgraded to v1.10.1 without success.

Many thanks

As a first step, I would suggest using the End-User Cleaner tool for macOS --> https://support.displaylink.com/know...tool-for-macos and then perform a fresh install of the latest release of the DisplayLink Manager application in order to see if that changes the behavior.

[jackson.t.y.l.e.r.]

Originally Posted by Firewood1

Hello,

I haven't ever had to post here before as my Anker 563 USB-C Dock has been flawless. However, since disconnecting and using it with different displays, I cannot reconfigure my usual setup and max resolutions are not available.

I have 3 x 2560 x 1440 displays connected to my MacBook Pro M2. One display is connected to the HDMi on the MacBook, then 2 displays connected to the Anker Dock, one with HDMi and the other DisplayPort.

I had no issue getting the full 2560 x 1440 resolution on all 3 displays with my MacBook Pro was in clamshell mode, but then I used the dock with a pair of 1920 x 1080 displays, and my iPad Pro as a 3rd display. Since plugging the usual displays back in, I can't get higher than 1920 x 1080 on the two original displays connected to the Dock.

Can anyone help me with this please? I'm running MacOS 13.2, which has remained unchanged throughout this. My DisplayLink Manager version was v1.8.1. In trying to resolve this I have upgraded to v1.10.1 without success.

Many thanks

I'M CURRENTLY DEALING WITH THIS EXACT ISSUE after deciding to play musical chairs with my HDMI cords! 🙄🤦🏼*♂️

I'm parsing through Google with a hope and a prayer...
If I find any remedy, I'll be sure to share the love... likewise, would you terribly mind forwarding any fixes you uncover!?

Good luck to us both. 😂

- Jackson

[Firewood1]

Originally Posted by rboerner

As a first step, I would suggest using the End-User Cleaner tool for macOS --> https://support.displaylink.com/know...tool-for-macos and then perform a fresh install of the latest release of the DisplayLink Manager application in order to see if that changes the behavior.

Hello, thanks for responding. Unfortunately this hasn't changed anything, and the maximum resolution I can set on my 2560 x 1440 displays is still 2048 x 1152, despite having the "experimental 2560" mode enabled.

Any other suggestions gratefully received thankyou.

[rboerner]

Originally Posted by Firewood1

Hello, thanks for responding. Unfortunately this hasn't changed anything, and the maximum resolution I can set on my 2560 x 1440 displays is still 2048 x 1152, despite having the "experimental 2560" mode enabled.

Any other suggestions gratefully received thankyou.

If the original manufacturer of your docking station (Anker) has been unable to provide support, then I would suggest reporting the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/know...to-displaylink