App wont install

stefnee · 06-10-2014, 03:36 PM

I have a Dell XPS13 with Win 8.1. I just tried to install Displaylink V7.6M1 and get an error message that "this app can't run on your PC".

Wim · 06-11-2014, 08:02 AM

Can you check that the download is not corrupted? If it is OK, can you send the log files as described here:

http://kb.displaylink.com/269

Do other DL software versions install OK? There have been no changes to the installer between 7.6 M0 and 7.6 M1 so if one works and one doesn't then it is probably something to do with the download.

Wim

Wim

jwasserberg · 06-17-2014, 10:26 PM

I am having the same problem. Any update on this?

06-10-2014, 03:36 PM	#1
stefnee Junior Member Join Date: Jun 2014 Posts: 1	App wont install I have a Dell XPS13 with Win 8.1. I just tried to install Displaylink V7.6M1 and get an error message that "this app can't run on your PC".

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06-11-2014, 08:02 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Can you check that the download is not corrupted? If it is OK, can you send the log files as described here: http://kb.displaylink.com/269 Do other DL software versions install OK? There have been no changes to the installer between 7.6 M0 and 7.6 M1 so if one works and one doesn't then it is probably something to do with the download. Wim Wim

06-17-2014, 10:26 PM	#3
jwasserberg Junior Member Join Date: Jun 2014 Posts: 3	I am having the same problem. Any update on this?