Monitor not detected after power outage

[MelissaM]

I have a VisionTek DisplayLink VT8000

I was working and power went out. When power came back, display could no longer be detected.

I've done the following:

• check all cables, unplugged, plugged back in.
• powered Display link off/on
• tried different ports on DisplayLink
• Connected each monitor directly to laptop and monitors still work and laptop ports work.
• external keyboard and mouse attached to displaylink work
• ran all windows updates
• Installed latest Displaylink drivers
• rebooted several times after each installation

Not sure what else to check. Suggestions?

It's only a couple months old.

[DanielSznicer]

Originally Posted by MelissaM

I have a VisionTek DisplayLink VT8000

I was working and power went out. When power came back, display could no longer be detected.

I've done the following:

• check all cables, unplugged, plugged back in.
• powered Display link off/on
• tried different ports on DisplayLink
• Connected each monitor directly to laptop and monitors still work and laptop ports work.
• external keyboard and mouse attached to displaylink work
• ran all windows updates
• Installed latest Displaylink drivers
• rebooted several times after each installation

Not sure what else to check. Suggestions?

It's only a couple months old.

Hello,

Thank you for reaching out!

Please follow the steps in this article: How Can I Report Windows Issues to DisplayLink
And gather logfiles that will help me better understand the issue. Attach the output file to your next response.
For speedy support you can send them to technical-enquiries@synaptics.com.
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