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10-08-2015, 02:55 AM | #1 |
Junior Member
Join Date: Oct 2015
Posts: 1
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Monitor not detected after sleep or start up.
Using Windows 10, two external monitors (one through hdmi port and other through USB). I have version 7.9.478.
Whenever I turn on my computer or wake it up from sleeping the monitor running through the USB wont connect to my computer. To get it to work I have to disconnect the USB to HDMI converter from the computer, disconnect the hdmi cable from the converter, re-plug in the converter, and then reconnect the HDMI to the converter in this specific order. Otherwise it wont recognize the monitor. Is there anyway to fix this issue and just have it recognize the monitor upon start up and wake up? |
10-09-2015, 03:52 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you post the output of this tool so I can take a look? http://support.displaylink.com/knowl...to-displaylink Thanks, James |
01-21-2016, 09:40 PM | #3 |
Junior Member
Join Date: Mar 2013
Posts: 9
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Same issue with Windows 10 and Dell usb 3.0 dock
I have a similar issue. When the computer goes to sleep or hibernates and resume the external monitor will not come on, about 80+ percent of the time. It does come on occasionally. Unpluging the USB cable and plugging back in will fix it 100% of the time.
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03-17-2016, 04:11 AM | #4 |
Junior Member
Join Date: Mar 2013
Posts: 9
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Hi guys, this is really annoying. We have multiple users with this issue. Help debugging would be appreciated. I'm on the latest displaylink driver and still have the issue
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03-18-2016, 10:48 AM | #5 |
Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hi Econ,
Why don't you provide the information requested then so we can assist? Regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
03-26-2016, 02:44 AM | #6 |
Junior Member
Join Date: Mar 2016
Posts: 1
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Hi
I'm having the same problem with HDMI or DVI on a USB3 docking station. Coming out of sleep, the monitor is not detected and disconnecting the docking station and reconnecting fixes it. This is a major pain and has been since new. Initially the drivers were installed by Windows 10 update, but since then I have uninstalled them and reinstalled from the DisplayLink website, but the version is the same (7.9.1488.0) I have sent the results of the support tool via the website Any assistance would be appreciated. |
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monitor, not detected, reconnect, sleep, startup |
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