05-26-2020, 02:09 PM | #1 |
Junior Member
Join Date: May 2020
Posts: 2
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Unable to detect monitor
Hello,
I'm currently running two other external monitors natively (using the igpu), but am trying to run a 3rd using a display link adapter. I initially managed to get my 3rd external monitor (running from a displaylink adapter) working once after installing the beta drivers from https://www.displaylink.com/downloads/file?id=1552 however after trying restarts, unplugging and replugging, and reinstalling the monitor is no longer detected. Restarting displaylink manager doesn't seem to to anything either. I can confirm that the product id is recognised (as a hexcode) under system report>usb and that screen recording permissions is enabled am on a MBP 2018 13" running Mac 10.15.4 . I've attached the logs from the displaylink information utility tool. Any ideas why it worked initially? Thanks |
05-29-2020, 10:08 AM | #2 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello Jason,
Thank you for reaching out to us! It will be difficult to say why it worked for a moment and stopped. Please tell me, does the monitor work correctly when connected directly into the PC? Thank you, Katarzyna
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05-29-2020, 08:17 PM | #3 |
Junior Member
Join Date: May 2020
Posts: 2
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Hi Katarzyna,
Your suggestion has lead me to fix my problem! After directly plugging directly into my laptop via usbc to DVI adapter it wasn't detecting the display. Then when I double checked the connection between the monitor and DVI cable it was loose! After replugging and tightening the screws on the DVI cable it worked directly. Then I tried with the displaylink adapter instead of direct and it works! Thanks for helping me resolve my issue! (Am slightly embarrassed that I had overlooked this) |
06-01-2020, 05:42 PM | #4 |
Junior Member
Join Date: Jun 2020
Location: UK
Posts: 2
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I have a very similar problem
The old Hyundai L72D monitor with both DVI & VGA input's has worked quite happily as a monitor on my system.
And it worked perfectly well when I was mirroring my MacBook Pro (2011) output to this monitor running High Sierra 10.13.6. My other external monitor an Acer AL1916W monitor with just a VGA input I've been using perfectly well as my other external monitor extended to the right of my laptop. Initially when I looked for 'extended display' it would not show in the software. Now, the monitor is not working at all. Help please? If you need any information and log files I can supply them if you tell me where to look. Background was in Telecomms engineering but this has foxed me today when my DisplayLink just arrived. |
06-01-2020, 06:02 PM | #5 |
Junior Member
Join Date: Jun 2020
Location: UK
Posts: 2
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Update @19:01-->
The monitor is now working via the DVI input however for some strange reason my mouse does not show itself within that monitor screen,.....Weird!!!! |
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