RDP Client Problems / Wierd Screen Scaling

jdowsett · 06-28-2013, 03:55 PM

Hi there,

Started a new thread for maybe a bug. Just to be clear this is the desktop RDP client that is invoked by mstsc.exe at a command line. Before windows 8.1 I was able top use the setting "use all my monitors" in the client and stretch by desktop across displays. I can no longer do this now. I have made sure that the setting is on and I think it might be the weird scaling issue I also see causing this and not display link. Its weird your support tool creates a file all good but - I cannot attach it to the forum as it wants to browse the file as a folder in Win 8.1.

Raghnall · 06-28-2013, 11:24 PM

I was having an issue with scaling myself.

I have a 13.3" Laptop and two 22" monitors, all 1080P.
Windows 8.1 was trying (and failing) to scale the two 22" Monitors connected via my Display Link Laptop Dock.
The issue is that Windows 8.1 is trying to make the windows all the same physical size based off of physical screen size and resolution (pixel density).
Google does a similar thing on Android (see DP)

To disable the (broken) screen scaling do the following:
Note that you will be required to log out for the changes to take effect
Control Panel > Appearance and Personalization > Display
Put a check on "Let me choose one scaling for all my displays"
Then set the "Change the size of all items" to "Smaller - 100%"
Click Apply
(you may have to do it twice for it to work)

As for your problems with RDP:
I have not had the same problems, but then again I didn't try until I got the scaling disabled.

jdowsett · 06-29-2013, 12:12 AM

That really helps and fixes my RDP over multiscreen issue - however I lose my mouse pointer. Crazy part is - if I'm in the RDP window I have a pointer - if on the local machine can't see the pointer on desktop or modern UI. I can tell the mouse is moving because of context changes has it moves over buttons and links.

I am attaching the output of my displayport diagnostiscs app.

Surface Pro User - External monitor on HDMI Disport - HPw2207h

JamesH · 07-03-2013, 06:32 PM

Hi,

I've just confirmed that the RDP over multiscreen option works for me but I'm not seeing a missing mouse cursor.

When the cursor disappeared was the RDP window maximised on one of the displays or just in a 'window'?

Apart from the multiscreen option is there anything else that you might have changed in the RDP options?

What make + model mouse do you have? Is it wired or wireless?

I've noticed that I don't have the 8.1 Pro version installed so I'll try that.

Thanks,
James

jdowsett · 07-03-2013, 07:57 PM

My mouse cursor disappears when I follow the instructions of the user that responded below my initial posts. Its gone the whole time. Except when I full screen my rdp window. If I uncheck my changes I get the cursor back - but cannot use RDP across multiple monitors then.

JamesH · 07-04-2013, 10:52 AM

Hi,

Can you let me know:

What resolution your Surface and HP monitor are set to when this happens
What make, model & connection type of mouse you are using
Is the Surface the primary display and is the HP display extending?

Thanks,
James

jdowsett · 07-05-2013, 02:40 AM

Quote:

Originally Posted by JamesH

Hi,

Can you let me know:

What resolution your Surface and HP monitor are set to when this happens
What make, model & connection type of mouse you are using
Is the Surface the primary display and is the HP display extending?

Thanks,
James

Surface is set to 1920 x 1080 and the HP monitor is 1680 x 1050 (recommended) and have also tried 1920 x 1080 with no difference.

Mouse type is Microsoft Blue Tooth Network Mouse 5000.

Surface is the primary display and the HP is extending. Under normal settings I have a mouse cursor but cannot do multiscreen RDP (worked in 8.0).

When the following is done:

"To disable the (broken) screen scaling do the following:
Note that you will be required to log out for the changes to take effect
Control Panel > Appearance and Personalization > Display
Put a check on "Let me choose one scaling for all my displays"
Then set the "Change the size of all items" to "Smaller - 100%"
Click Apply"

...I end up with multiscreen RDP but no mouse cursor on either monitor UNLESS I'm in the RDP window. If this makes no sense I can send a video or call you and we can remote control. Cause I love my multiscreen RDP and use it many hours a day.

JamesH · 07-05-2013, 02:04 PM

Hi,

It does make sense but I cannot reproduce it with a wired mouse to the dock I have or with an HP Bluetooth mouse that is connected to the Surface Pro that I'm using. I too have the same resolution and am in the same mode as you. At all times I get the mouse cursor appearing on both displays.

Might be worth trying a wired mouse?

Thanks,
James

jdowsett · 07-29-2013, 05:18 AM

Logitech M325 Mouse (Unify) works - RDP now across multiple screens AND mouse cursor works. It was a Microsoft 5000 that didn't work. Thxs James

jdowsett · 08-03-2013, 02:33 AM

After installing the RC drivers my problem came back. After much playing around I figured out what was making the mouse cursor disappear. If you turn on checkbox for auto scaling as we talked about above - you need to be disconnected from the displayport - if you do it with the displayport connected you get the mouse cursor problem.

06-28-2013, 03:55 PM	#1
jdowsett Junior Member Join Date: Jun 2013 Posts: 15	RDP Client Problems / Wierd Screen Scaling Hi there, Started a new thread for maybe a bug. Just to be clear this is the desktop RDP client that is invoked by mstsc.exe at a command line. Before windows 8.1 I was able top use the setting "use all my monitors" in the client and stretch by desktop across displays. I can no longer do this now. I have made sure that the setting is on and I think it might be the weird scaling issue I also see causing this and not display link. Its weird your support tool creates a file all good but - I cannot attach it to the forum as it wants to browse the file as a folder in Win 8.1. Last edited by JamesH; 07-29-2013 at 10:13 AM.

07-03-2013, 07:57 PM	#5
jdowsett Junior Member Join Date: Jun 2013 Posts: 15	Rdp My mouse cursor disappears when I follow the instructions of the user that responded below my initial posts. Its gone the whole time. Except when I full screen my rdp window. If I uncheck my changes I get the cursor back - but cannot use RDP across multiple monitors then.

07-29-2013, 05:18 AM	#9
jdowsett Junior Member Join Date: Jun 2013 Posts: 15	Problem Solved Logitech M325 Mouse (Unify) works - RDP now across multiple screens AND mouse cursor works. It was a Microsoft 5000 that didn't work. Thxs James

08-03-2013, 02:33 AM	#10
jdowsett Junior Member Join Date: Jun 2013 Posts: 15	Update After installing the RC drivers my problem came back. After much playing around I figured out what was making the mouse cursor disappear. If you turn on checkbox for auto scaling as we talked about above - you need to be disconnected from the displayport - if you do it with the displayport connected you get the mouse cursor problem.

06-28-2013, 11:24 PM	#2
Raghnall Junior Member Join Date: Jun 2013 Posts: 2	I was having an issue with scaling myself. I have a 13.3" Laptop and two 22" monitors, all 1080P. Windows 8.1 was trying (and failing) to scale the two 22" Monitors connected via my Display Link Laptop Dock. The issue is that Windows 8.1 is trying to make the windows all the same physical size based off of physical screen size and resolution (pixel density). Google does a similar thing on Android (see DP) To disable the (broken) screen scaling do the following: Note that you will be required to log out for the changes to take effect Control Panel > Appearance and Personalization > Display Put a check on "Let me choose one scaling for all my displays" Then set the "Change the size of all items" to "Smaller - 100%" Click Apply (you may have to do it twice for it to work) As for your problems with RDP: I have not had the same problems, but then again I didn't try until I got the scaling disabled.

07-03-2013, 06:32 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've just confirmed that the RDP over multiscreen option works for me but I'm not seeing a missing mouse cursor. When the cursor disappeared was the RDP window maximised on one of the displays or just in a 'window'? Apart from the multiscreen option is there anything else that you might have changed in the RDP options? What make + model mouse do you have? Is it wired or wireless? I've noticed that I don't have the 8.1 Pro version installed so I'll try that. Thanks, James

07-04-2013, 10:52 AM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you let me know: What resolution your Surface and HP monitor are set to when this happens What make, model & connection type of mouse you are using Is the Surface the primary display and is the HP display extending? Thanks, James

07-05-2013, 02:04 PM	#8
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, It does make sense but I cannot reproduce it with a wired mouse to the dock I have or with an HP Bluetooth mouse that is connected to the Surface Pro that I'm using. I too have the same resolution and am in the same mode as you. At all times I get the mouse cursor appearing on both displays. Might be worth trying a wired mouse? Thanks, James