Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Linux and Open Source

Reply
 
Thread Tools Search this Thread Display Modes
Old 08-14-2023, 07:02 AM   #1
peterau
Junior Member
 
Join Date: Aug 2023
Posts: 11
Default Can't install displaylink-driver on Ubuntu 22.04

Previously installed the displaylink driver using these steps - using a .run file
https://support.displaylink.com/know.../615714#ubuntu
Had no joy getting a DOCK180 box working

Now installed the display link drivers using these steps - using 'apt install'
https://www.synaptics.com/products/d...wnloads/ubuntu

The attached file shows the results of running 'sudo apt install displaylink-driver'. It says the driver is installed but fails when setting up evdi. Got the recent evdi and displaylink-driver package updates. This doesn't fix the issue.

Can connect a DOCK180 docking station but can't connect to another screen using HDMI. And can access a USB drive plugged into DOCK180. Know the DOCK180 box works as it works on another Ubuntu box - both USB drives and 2 screens work connected to the DOCK180.

How do you delete the previous install so that the new install method works? Hope you can help.
Attached Files
File Type: txt install-log.txt (1.4 KB, 1 views)

Last edited by peterau; 08-14-2023 at 10:12 PM.
peterau is offline   Reply With Quote
Old 08-15-2023, 10:26 PM   #2
peterau
Junior Member
 
Join Date: Aug 2023
Posts: 11
Default More info

removed the packages install prior to using the .run file: dkms libdrm-dev flex
ran sudo apt remove displaylink-driver but it has already been removed

ran sudo apt install displaylink-driver. It downloaded and unpacked all the packages. See install.txt. In this file was an error at the make command:
ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/evdi.0.crash'
Error! Bad return status for module build on kernel: 5.15.0-79-generic (x86_64)
Consult /var/lib/dkms/evdi/1.14.1/build/make.log for more information.

The make.log file is also attached. Renamed to make.log.txt so it could be uploaded. make.log says autoconf.h or auto.conf are missing followed by "Run 'make oldconfig && make prepare' on kernel src to fix it."

Help please to fix this issue
Attached Files
File Type: txt install.txt (4.0 KB, 0 views)
File Type: txt make.log.txt (1.1 KB, 0 views)
peterau is offline   Reply With Quote
Old 08-16-2023, 03:21 AM   #3
Many
Junior Member
 
Join Date: Aug 2023
Posts: 4
Angry So Sick of This

My USB to DVI adapter was working just fine until about 2 weeks ago when I had to take my laptop with me on a trip. When I got back I hooked it up only to find my extra display connected through DisplayLink is now blank with no signal.

Just like peterau I have tried to follow the less than helpful (for a non geek) instructions at

https://www.synaptics.com/products/d...wnloads/ubuntu

to no avail. See the attached text file which contains a copy from my latest effort using the command line.

Toshiba SATELLITE L755
Ubuntu 22.04.3 LTS x86_64
Kernel: 6.2.0-26-generic

If I boot into Windoze 7 everything works just fine so the hardware is okay.

I have spent two whole days on this... Please help.
Attached Files
File Type: txt DisplayLinkError.txt (2.1 KB, 0 views)
Many is offline   Reply With Quote
Old 08-16-2023, 12:52 PM   #4
Many
Junior Member
 
Join Date: Aug 2023
Posts: 4
Default

I forgot to mention that in step 8 of these instructions

https://support.displaylink.com/know...rticles/684649

"For uninstallation procedure see here."

THERE IS NO "HERE" here........????????????
Many is offline   Reply With Quote
Old 08-16-2023, 11:10 PM   #5
peterau
Junior Member
 
Join Date: Aug 2023
Posts: 11
Default Help us ppplease

That's a really good point. Where is the uninstall script or procedure referred to at step 8? "For uninstallation procedure see here." and there is no here.

The .run install file is 107k lines long. Going to need some help to fix this issue.

If 2 people have posted about the same issue I'm sure there are many people in the same boat.

Displaylink support, are you reading us? Over
peterau is offline   Reply With Quote
Old 08-18-2023, 09:45 PM   #6
Many
Junior Member
 
Join Date: Aug 2023
Posts: 4
Wink "Displaylink support, are you reading us? Over"

Apparently not!!!

So... I just bought a 32" monitor and mounted it in "Portrait" mode, replacing two 24" monitors stacked one above the other, which I had been using as a single screen... (I HATE scrolling!!!)... Now, while I have less screen width, I don't have the display border in the middle anymore. I may even get to like this setup better?

In which case Display Link can go pro-create with themselves!

When and a big IF DL decides to help us, I will use one of the 24"s for "Fullscreen" mode videos (not great on a "Portrait" mode display).


"In a world without walls, who needs Windows and Gates"

and remember...

"Don't Drink and Root"
Many is offline   Reply With Quote
Old 08-21-2023, 09:04 AM   #7
KatarzynaCzaja
DisplayLink Tech Support
 
KatarzynaCzaja's Avatar
 
Join Date: Apr 2020
Posts: 461
Default

The artile link for 'For uninstallation procedure see here' line has been corrected.
Thank you for bringing it our attention.
KatarzynaCzaja is offline   Reply With Quote
Old 08-22-2023, 06:47 AM   #8
peterau
Junior Member
 
Join Date: Aug 2023
Posts: 11
Default So how do we fix our issue?

Sorry, I don't understand. How does this help us fix the issue? At the top of this thread see "Can't install displaylink-driver on Ubuntu 22.04"

The only change I can see is step 8 on this page (https://support.displaylink.com/know.../615714#ubuntu) has been removed - a reference to an uninstall script.
peterau is offline   Reply With Quote
Old 08-22-2023, 08:13 AM   #9
KatarzynaCzaja
DisplayLink Tech Support
 
KatarzynaCzaja's Avatar
 
Join Date: Apr 2020
Posts: 461
Default

@peterau the article you referenced has not been modified. Step 8 is in this article: https://support.displaylink.com/know...rticles/684649
KatarzynaCzaja is offline   Reply With Quote
Old 08-25-2023, 02:29 AM   #10
peterau
Junior Member
 
Join Date: Aug 2023
Posts: 11
Default Step 8 didn't fix the issue

Followed the step 8 instruction. Ran "sudo displaylink-installer uninstall". The response was "command not found"
Tried "sudo apt install displaylink-installer". The response was "Unable to locate package displaylink-installer".
Still have the same as detailed at the top of this thread - can't install the displaylink-driver. Can't use the docking station. What's the next step to resolve this issue?
peterau is offline   Reply With Quote
Reply

Tags
drivers, error

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:02 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.