Ethernet stopped working

Andrew D · 10-29-2015, 11:28 AM

I have Plugable USB 3.0 docking station which has been working beautifully with Windows 10 for months, but from yesterday the ethernet connection does not work. (Its fine if I plug the ethernet cable direct into laptop, so its not a cable or router issue). I have reinstalled the software, updated network adapter driver to latest and it still doesn't work. I have run the diagnostic tool and it says system is compatible. Log file attached.

Can anyone help?

AlbanRampon · 10-30-2015, 08:25 AM

Hello Andrew,
In some cases, there are issues with Ethernet driver updates through Windows 10.
Drivers can either get corrupted or just not found.
In your log, I can see some USB issues relating to the Ethernet indeed.
When you removed the software to reinstall it, have you used the End User Cleaner utility?
If not, please have a look at the following article: KB678310: DisplayLink Ethernet or Audio drivers are not loading after upgrading to Windows 10

10-30-2015, 08:25 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,681	Hello Andrew, In some cases, there are issues with Ethernet driver updates through Windows 10. Drivers can either get corrupted or just not found. In your log, I can see some USB issues relating to the Ethernet indeed. When you removed the software to reinstall it, have you used the End User Cleaner utility? If not, please have a look at the following article: KB678310: DisplayLink Ethernet or Audio drivers are not loading after upgrading to Windows 10