Displaylink driver 8.0 M.0 Mouse & Keyboard Lag

[gdx]

My mouse & keyboard lag heavily after I install Displaylink driver 8.0, same thing happened with previous 8.0 beta driver.

Reverting the driver to 7.9 solve the issue but windows update automatically updating the driver to 8.0

Using Dell USB 3.0 dock D3000, dell XPS 12 9Q33

Monitor connected using DVI port

[AlbanRampon]

Hello,
We have not observed noticeable lag during normal office use of the new driver.
However, we have tasks pending to improve the performance (we use automated software to detect actual frame rate, not humans).
It might be useful if you could describe what the computer is doing and if there is anything abnormal as it may be something else going wrong with the driver.

As you get 8.0 from Windows Update, you must be in the Windows Insiders program (WIP) and use the new Windows 10.
There are fundamental changes coming in the new Windows 10. One of these change allows native DisplayLink USB graphics support in the OS.
The other one is an upgrade of the graphics drivers expected mid-August making them incompatible with 7.9. Should you run 7.9 when these changes arrive, you will be hit with at best a rain of blue screens and at worse an unusable computer. That's why Microsoft put 8.0 as critical on the WIP. All 7.9 versions will be unavailable for Windows 10 builds above 10586.

Kind regards,
Alban

[Computerg767]

Is the mid august drivers for graphics coming from your company or from Intel/AMD/Nvidia? Wasn't sure. And do you recommend to go to the new windows 10 anniversary update as soon as it comes out? I am currently running the insider preview.

[AlbanRampon]

The change of graphics version is coming from Intel/AMD/Nvidia.
We will have a new driver as well, to fix a few things. I expect to put the 8.0 M1 driver on our website the week starting the 8th August.

If you use the Fast Ring Insiders, you will be using something almost identical to the Anniversary Update already. For the graphics point of view, I would not expect differences between the release version and the build 14393 you are likely to be using now.

[gdx]

have to reword, it is not lag.
Mouse & keyboard is often non-responsive. I will have to click the keyboard to make mouse move again.

Seems the USB display is interfering with USB interface for other device, even if I connect mouse direct to my laptop USB, the non-responsive mouse is recurring if i use USB display.

[AlbanRampon]

Hello,

The OS doesn't allow drivers to talk to each other or intercept the traffic from other USB devices not even connected to it.
Trying to access another process's memory would crash the driver.

If the issue is only with the mouse, and only in Replace mode, we have fed this back to Microsoft as this is an OS issue. Are you in Extend?
I suggest you also report to them as feedback from customers is always more powerful than from partners.

Kind regards,
Alban

[AlbanRampon]

The Microsoft Windows Update to address this is still planned for September I was informed.
It is progressing through the internal rings before getting to Insiders and the public.

[Simon!]

Sure I already replied to this

Had the same issue, so rolled back to pre Win 10 Anniversary update and reinstalled 7.9 M5 release for Windows from here - http://www.displaylink.com/downloads/windows

Works perfectly again

[p7ayfu77]

Hi just seeing a KB update coming through today.

KB3194496

This may be the one!
Installing and will give some feedback.

Thanks

[AlbanRampon]

Originally Posted by p7ayfu77

Hi just seeing a KB update coming through today.

KB3194496

This may be the one!
Installing and will give some feedback.

Thanks

Thanks for the flag, I'll get a tester to validate this in the morning.
From the name, date, size and modified file list, I also think it should be the one we've been waiting for...