12-21-2012, 12:11 AM | #1 |
Junior Member
Join Date: Dec 2012
Posts: 3
|
No tray icon after installation with USB32DVIPRO
I just received a USB32DVIPRO External Video Card.
I installed the DisplayLink USB Graphics Software for Windows v 7.0 M3. After the install steps it disappears. A tray icon never appears. DisplayLinkManager is running in Services Device Manager under USB Display Adapters has 2 items: Name: DisplayLink Display Adapter (4300) Hardware Ids: USB\VID_17E9&PID_4300&REV_0236&MI_01 USB\VID_17E9&PID_4300&MI_01 and Name: USB32DVIPRO Hardware Ids: USB\VID_17E9&PID_4300&REV_0236&MI_00 USB\VID_17E9&PID_4300&MI_00 When I plug in the device Windows tries to install the driver and fails. |
12-21-2012, 05:42 AM | #2 |
Junior Member
Join Date: Dec 2012
Posts: 3
|
It also does the following:
Blue screens my computer when I reboot and I have to go to "Last Known Good Hardware Configuration" When installing or plugging it in I get a message that says the Desktop Manager has crashed. The following in my Event Log: Faulting application name: DisplayLinkUserAgent.exe, version: 6.3.40660.0, time stamp: 0x5016f605 Faulting module name: AcXtrnal.DLL, version: 6.1.7601.17974, time stamp: 0x507d1d1b Exception code: 0xc0000005 Fault offset: 0x0000000000005195 Faulting process id: 0x12b4 Faulting application start time: 0x01cddf454a0b34db Faulting application path: C:\Program Files\DisplayLink Core Software\DisplayLinkUserAgent.exe Faulting module path: C:\Windows\AppPatch\AppPatch64\AcXtrnal.DLL Report Id: 87ba211b-4b38-11e2-9a2c-e0b9a5f75416 Attached Report from your tool. |
12-28-2012, 01:10 PM | #3 |
Junior Member
Join Date: Dec 2012
Posts: 3
|
Seeing as it's been a week since I posted my question and have not received a response, I guess I'm returning this product.
|
01-04-2013, 08:25 PM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
|
Hi,
Can you try removing the adapter, uninstalling the software, reinstalling the software and then reconnecting the adapter? Thanks, James |
02-27-2013, 08:00 PM | #5 |
Junior Member
Join Date: Feb 2013
Posts: 5
|
I seem to have this same problem on Windows 8. Any suggestions?
Thanks |
Tags |
no tray icon, usb32dvipro |
|
|