Dell (Displaylink) USB 3 Sound out Not Working

pnaylor · 06-07-2016, 03:29 PM

I have a Dell XPS-9333 laptop running Windows 10 through a DisplayLink USB3 Hub. When connecting extension speakers through the sound out (microphone green socket) no sound comes through the speakers (only the laptop one). I have tested the speakers on other computers and they work fine.
I have downloaded latest DisplayLink Software 7.9 as well as updated Windows 10. Plus I have run all the available Troubleshooters.
When I first connect the extension speakers, there is a crackling sound but no music or sound can be heard when selected on my laptop.

AlbanRampon · 06-07-2016, 03:44 PM

Hello,
Have you changed the Windows settings so it selects the dock to play?
Here is an article on changing the Windows default playback peripheral.
Kind regards,
Alban

06-07-2016, 03:29 PM	#1
pnaylor Junior Member Join Date: Jun 2016 Posts: 1	Dell (Displaylink) USB 3 Sound out Not Working I have a Dell XPS-9333 laptop running Windows 10 through a DisplayLink USB3 Hub. When connecting extension speakers through the sound out (microphone green socket) no sound comes through the speakers (only the laptop one). I have tested the speakers on other computers and they work fine. I have downloaded latest DisplayLink Software 7.9 as well as updated Windows 10. Plus I have run all the available Troubleshooters. When I first connect the extension speakers, there is a crackling sound but no music or sound can be heard when selected on my laptop.

06-07-2016, 03:44 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, Have you changed the Windows settings so it selects the dock to play? Here is an article on changing the Windows default playback peripheral. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution