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Old 03-18-2014, 03:12 PM   #1
cowboy383
Junior Member
 
Join Date: Mar 2014
Posts: 4
Question HP 3005pr

I bought the HP dock when I bought my laptop it came with windows 8. I installed the dock with the software that came with it and every thing has worked fine. I update to windows 8.1 still no problems. I enable Hyper V on the laptop and had been using it since before Thanksgiving but yesterday I disabled HYPER V and I could get the internet to work through the dock so I decided to uninstall and reinstall everything. Bad move the installer for the dock no longer works like it did under windows 8. No biggie will run it under compatibility mode for windows 8. Well it almost worked I got an error "Program Compatibility Assistant" A digitally signed driver required CDC ECM Driver Displaylink Corp. After the install and reboot nothing worked so I removed from add/remove and download the clean up tool, rebooted, and installed the DisplayLink_7.5M1.exe for windows. Every looked liked it went fine asked to reboot so I did. Both of my displays came online, USB's seemed to be functioning looked through the device manager and noticed that I had an exclamation on Displaylink Network Adapter NCM(This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.)

Went to driver section and clicked on update driver --->Browse my computer for driver software---->Browse----->C:\Program Files\DisplayLink Core Software\CdcNcmDriver\Ndis6.2.Hck81-------->OK

The message (The best driver software for your device is already installed)

I uninstalled the device rebooted same problem.

I went to the folder C:\Program Files\DisplayLink Core Software\CdcNcmDriver\Ndis6.2.Hck81 and right clicked the dlcdcncm6.inf file and clicked install ERROR ----- The system cannot find the file specified. I also deleted dlcdcncm6_x64.sys from C:\Windows\System32\drivers and did the previous step again, it recreated the file dlcdcncm6_x64.sys and also creates a Windows event log message

Log Name: System
Source: Microsoft-Windows-UserPnp
Date: 3/18/2014 9:58:12 AM
Event ID: 20001
Task Category: (7005)
Level: Information
Keywords:
User: SYSTEM
Computer: ME
Description:
Driver Management concluded the process to install driver dlcdcncm6.inf_amd64_dc9d63a853a2fc88\dlcdcncm6.inf for Device Instance ID USB\VID_17E9&PID_430A&MI_05\7&5F57DE3&3&0005 with the following status: 0x2.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
<EventID>20001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>7005</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-03-18T14:58:12.561175900Z" />
<EventRecordID>718399786</EventRecordID>
<Correlation />
<Execution ProcessID="5136" ThreadID="8944" />
<Channel>System</Channel>
<Computer>ME</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<InstallDeviceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
<DriverName>dlcdcncm6.inf_amd64_dc9d63a853a2fc88\d lcdcncm6.inf</DriverName>
<DriverVersion>7.4.51235.0</DriverVersion>
<DriverProvider>DisplayLink Corp.</DriverProvider>
<DeviceInstanceID>USB\VID_17E9&amp;PID_430A&amp;MI _05\7&amp;5F57DE3&amp;3&amp;0005</DeviceInstanceID>
<SetupClass>{4D36E972-E325-11CE-BFC1-08002BE10318}</SetupClass>
<RebootOption>false</RebootOption>
<UpgradeDevice>true</UpgradeDevice>
<IsDriverOEM>true</IsDriverOEM>
<InstallStatus>0x2</InstallStatus>
<DriverDescription>DisplayLink Network Adapter NCM</DriverDescription>
</InstallDeviceID>
</UserData>
</Event>


Log Name: System
Source: Microsoft-Windows-UserPnp
Date: 3/18/2014 9:58:12 AM
Event ID: 20003
Task Category: (7005)
Level: Information
Keywords:
User: SYSTEM
Computer: ME
Description:
Driver Management has concluded the process to add Service dlcdcncm6_x64 for Device Instance ID USB\VID_17E9&PID_430A&MI_05\7&5F57DE3&3&0005 with the following status: 0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
<EventID>20003</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>7005</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-03-18T14:58:12.529153700Z" />
<EventRecordID>718399785</EventRecordID>
<Correlation />
<Execution ProcessID="5136" ThreadID="8944" />
<Channel>System</Channel>
<Computer>ME</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<AddServiceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
<ServiceName>dlcdcncm6_x64</ServiceName>
<DriverFileName>\SystemRoot\system32\DRIVERS\dlcdc ncm6_x64.sys</DriverFileName>
<DeviceInstanceID>USB\VID_17E9&amp;PID_430A&amp;MI _05\7&amp;5F57DE3&amp;3&amp;0005</DeviceInstanceID>
<PrimaryService>true</PrimaryService>
<UpdateService>true</UpdateService>
<AddServiceStatus>0</AddServiceStatus>
</AddServiceID>
</UserData>
</Event>


SO this is where I'm at. I've uninstalled, unplugged, rebooted, ran clean up tool, ran CCleaner, but nothing seems to work. Attached is the logs I hope someone help.
Thanks Mike
Attached Files
File Type: zip MMAYS_20140318_085050.zip (3.85 MB, 2 views)
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dock, hp 3005pr, network adapter ncm

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