Targus ACP70EU only detects Displaylink with HDMI connected

Patlover1983@msn.com · 10-19-2014, 11:16 AM

A couple of days ago i bought a new Targus ACP70EU USB 3.0 dual video docking station with DisplayLink controller. I use it for a music computer.

I connect the (touch)screen to the DVI port, but i don't use the HDMI port.

Windows detects the USB 2.0 and 3.0 HUB, but not the DisplayLink controller.

When i shut down my PC and remove the AC/DC power adapter from the dock, connect the HDMI port (to my TV), connect the power adapter again and reboot the laptop windows detects the displaylink controller and everything works fine. I also can disconnect the HDMI cable. When i do not disconnect the power to the docking station it works fine, even after several boots from windows.

But when i disconnect the power to the dock for a couple of minutes the whole problem is back again. And this is very unusable for a portable music computer. Can anybody help me? Thank you!

TargusLevel3 · 10-20-2014, 04:25 PM

This is similar to a problem seen with some older ACP70, but not quite the same. I am curious however if maybe an older unit made it into new suppliers stock. What is the Item number shown by the model number on the bottom of the dock?

Patlover1983@msn.com · 10-20-2014, 05:28 PM

Hello Targuslevel3,

The item number on the bottem is 51. What does this mean?
I allready contacted Targus support yesterday evening and the send a response today with a couple of questions. Thats nice!

10-19-2014, 11:16 AM	#1
Patlover1983@msn.com Junior Member Join Date: Oct 2014 Posts: 2	Targus ACP70EU only detects Displaylink with HDMI connected A couple of days ago i bought a new Targus ACP70EU USB 3.0 dual video docking station with DisplayLink controller. I use it for a music computer. I connect the (touch)screen to the DVI port, but i don't use the HDMI port. Windows detects the USB 2.0 and 3.0 HUB, but not the DisplayLink controller. When i shut down my PC and remove the AC/DC power adapter from the dock, connect the HDMI port (to my TV), connect the power adapter again and reboot the laptop windows detects the displaylink controller and everything works fine. I also can disconnect the HDMI cable. When i do not disconnect the power to the docking station it works fine, even after several boots from windows. But when i disconnect the power to the dock for a couple of minutes the whole problem is back again. And this is very unusable for a portable music computer. Can anybody help me? Thank you!

10-20-2014, 04:25 PM	#2
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	What is the ACP70 Item Number? This is similar to a problem seen with some older ACP70, but not quite the same. I am curious however if maybe an older unit made it into new suppliers stock. What is the Item number shown by the model number on the bottom of the dock?

10-20-2014, 05:28 PM	#3
Patlover1983@msn.com Junior Member Join Date: Oct 2014 Posts: 2	Hello Targuslevel3, The item number on the bottem is 51. What does this mean? I allready contacted Targus support yesterday evening and the send a response today with a couple of questions. Thats nice!