Mac not showing max resolution

u2715hc · 06-29-2020, 11:23 AM

Hi there, I have connected a couple of Dell U2715Hc to my MacBook via the Humanscale M-connect docking station arm which uses DisplayLink. I am unable to set the maximum resolution for these monitors when connected via the docking station. When I connect directly to the mac via the HDMI then I am able to see the maximum resolution. How can I overcome this? it's really not great with the fuzzy and not clear text and images. Thanks

KatarzynaCzaja · 07-02-2020, 11:30 AM

Hello,

Thank you for reaching out to us!
I would like to take a look at the background information so please gather logfiles for further analysis. To do that follow the link: https://support.displaylink.com/know...to-displaylink

Thank you,
Katarzyna

u2715hc · 07-02-2020, 08:20 PM

Hey, many thanks for your reply. I am attaching the log file,

KatarzynaCzaja · 07-06-2020, 10:56 AM

Hello,

Could you tell me what is the resolution that you wish to work with exactly?

Thank you,
Katarzyna

u2715hc · 07-06-2020, 02:18 PM

The monitors maximum resolution is 2560 * 1440 but all I get is 2048 *1152 and everything looks blurry.

KatarzynaCzaja · 07-07-2020, 11:05 AM

Hello,

Please check the following article:

https://support.displaylink.com/know...-not-available

Let me know if you were able to select the resolution you wish.

Thank you,
Katarzyna

06-29-2020, 11:23 AM	#1
u2715hc Junior Member Join Date: Jun 2020 Posts: 12	Mac not showing max resolution Hi there, I have connected a couple of Dell U2715Hc to my MacBook via the Humanscale M-connect docking station arm which uses DisplayLink. I am unable to set the maximum resolution for these monitors when connected via the docking station. When I connect directly to the mac via the HDMI then I am able to see the maximum resolution. How can I overcome this? it's really not great with the fuzzy and not clear text and images. Thanks

07-02-2020, 11:30 AM	#2
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Thank you for reaching out to us! I would like to take a look at the background information so please gather logfiles for further analysis. To do that follow the link: https://support.displaylink.com/know...to-displaylink Thank you, Katarzyna __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

07-06-2020, 10:56 AM	#4
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Could you tell me what is the resolution that you wish to work with exactly? Thank you, Katarzyna __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

07-07-2020, 11:05 AM	#6
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Please check the following article: https://support.displaylink.com/know...-not-available Let me know if you were able to select the resolution you wish. Thank you, Katarzyna __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

07-06-2020, 02:18 PM	#5
u2715hc Junior Member Join Date: Jun 2020 Posts: 12	The monitors maximum resolution is 2560 * 1440 but all I get is 2048 *1152 and everything looks blurry.