Intermittent Display issues Dell Docking station D3100

unslog · 08-10-2020, 03:12 PM

Hi,

Recently purchased a Dell D3100 for a Dell Vostro 14 5468 laptop.

The Docking station is connected to 2 x 24 inch monitors via HDMI, and user is experiencing distorted display issues, see photo.

I have performed the following troubleshooting steps;

1. Uninstalled DisplayLink (using appwiz.cpl) and installed latest version of the app from here https://www.displaylink.com/downloads

2. Updated the Laptop drivers and bios using Dell driver analysing tool. all drivers should be to date.

3. Bypassed the docking station and appears user is unable to replicate issue.
The user did notice that the a higher resolution 3840x2160 is available when connecting directly to the monitor, where as the docking station only has 1920 x 1080px resolution available.

Any ideas on how to resolve this?

08-10-2020, 03:12 PM	#1
unslog Junior Member Join Date: Aug 2020 Posts: 2	Intermittent Display issues Dell Docking station D3100 Hi, Recently purchased a Dell D3100 for a Dell Vostro 14 5468 laptop. The Docking station is connected to 2 x 24 inch monitors via HDMI, and user is experiencing distorted display issues, see photo. I have performed the following troubleshooting steps; 1. Uninstalled DisplayLink (using appwiz.cpl) and installed latest version of the app from here https://www.displaylink.com/downloads 2. Updated the Laptop drivers and bios using Dell driver analysing tool. all drivers should be to date. 3. Bypassed the docking station and appears user is unable to replicate issue. The user did notice that the a higher resolution 3840x2160 is available when connecting directly to the monitor, where as the docking station only has 1920 x 1080px resolution available. Any ideas on how to resolve this?