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Old 07-08-2019, 02:26 PM   #1
Bork
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Join Date: Jul 2019
Posts: 3
Default Dell D6000 gets stuck at 640x480

Very similar to this post with minor changes that I'll detail below - https://displaylink.org/forum/showthread.php?t=66212

I am assisting with troubleshooting this for a client of mine. We're not physically in the same location, although it is possible for me to go there if needed.

We have 2 identical AOC WQHD (2560x1440) monitors that are both hooked up via DP-DP cables. Both monitors and both cables worked prior the PC getting replaced in May - issues were introduced with the new hardware. We swapped out an Optiplex 9020 with a brand new Latitude 5590 (w/ D6000 dock).

We have proven out the existing hardware by replacing cables and swapping ports that each monitor is plugged into. We have also replaced the D6000 dock itself, but all the same issue have re-occurred. The low resolution usually happens when returning to the station (monitors have been in sleep mode overnight or while elsewhere doing other tasks). Turning the monitor off and back on resolves the issue temporarily. The pre-release driver was mentioned in the thread above, but I wanted to provide the logs for review prior to utilizing a beta driver in vain. Thanks in advance!
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File Type: zip DL_Windows_Logs_20190708_091630.zip (161.4 KB, 3 views)
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