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Old 01-23-2019, 01:41 PM   #1
Pawel
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Exclamation Monitor connected to Dell 3100 not getting detected when waking a laptop from sleep

Hi DisplayLink team,

Long time no see!!

I hope you can help me with some very frustrating problem with Dell 3100 docking station.

I have a single BenQ monitor connected to Dell 3100 via HDMI cable. When waking my laptop from sleep, no signal is detected on the monitor. It behaves as if it wasn't plugged in. Each time it happens I have to unplug the power cable from Dell 3100 and plug it back in to resolve the problem. This is very annoying give that I use the sleep mode regularly.

My laptop is running Windows 10 Pro 64 bit. I have got DisplaLink Graphics Driver version 8.5.3490.0 installed.

Is this a known issue and if so, is there a genuine plan to fix it?

Thanks
Pawel G.

Last edited by Pawel; 01-23-2019 at 01:46 PM.
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Old 02-13-2019, 10:40 AM   #2
Pawel
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Any update from DisplayLink team?
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Old 02-14-2019, 10:48 PM   #3
Wim
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Hi

Can you post the logs for this when it is not working so we can see where in the system it is not working?

https://support.displaylink.com/know...to-displaylink

Wim
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Old 02-19-2019, 09:55 AM   #4
Pawel
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Default Logs attached

Hi,

I have attached logs for analysis.

Pawel
Attached Files
File Type: zip DL_Windows_Logs_20190219_092144.zip (892.1 KB, 2 views)
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Old 03-12-2019, 08:28 AM   #5
Pawel
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Hi DL team,

Did you manage to find the root cause of this issue?

Thanks
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Old 04-08-2019, 11:18 AM   #6
Pawel
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Hi there,

Any update?

Thanks
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