Microsoft Surface 2 pro and MB168B

bubbadb · 02-18-2014, 08:44 PM

Before I pull my hair completely out and spend one more minute trying to troubleshoot a problem for free (already 6 or 7 hours on various machines) I thought I would see if there is help out there.

First, it would be nice if anyone from Displaylink would actually respond to my trouble ticket. I don't even get a response like - "hang on, we are busy".

I have the new surface running 8.1 and the Asus MB168 USB3 monitor. I think the problem is that even though the system thinks the drivers are updated to 7.5, when I check device manager with the monitor plugged it, I see that it is 7.4.5314.0. Maybe that rounds up to 7.5 in some strange way but, it doesn't seem like 7.5 is actually loading from the exe. when I attach the monitor it flashes faintly and my tablet jumps around and beeps.

I get a note popup that says the drivers are not up to date. and when I can steady my mouse to check the display drivers they definitely show the old driver number. I have uninstalled the drivers and core (I think) and ran the cleanup program and I am still stuck in the same place.

I get weird reactions from an AOC monitor as well that I stole from a buddy (gave it back). It actually kinda sorta works but not consistently.

Any thoughts out there?

JamesH · 02-24-2014, 06:19 PM

Hi,

Please attach the output from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

sparkle263 · 07-01-2014, 03:43 PM

The issue is not the driver... it is power...
this monitor & driver work on the original Surface Pro but not the Surface Pro 2 because the USB port is not putting out enough power to boot it up.

See these two other forums describing this:
http://answers.microsoft.com/en-us/s...=1404228803021

http://www.surfaceforums.net/forum/m...ower-hell.html

You are welcome!
Sparkle263

02-18-2014, 08:44 PM	#1
bubbadb Junior Member Join Date: Feb 2014 Posts: 1	Microsoft Surface 2 pro and MB168B Before I pull my hair completely out and spend one more minute trying to troubleshoot a problem for free (already 6 or 7 hours on various machines) I thought I would see if there is help out there. First, it would be nice if anyone from Displaylink would actually respond to my trouble ticket. I don't even get a response like - "hang on, we are busy". I have the new surface running 8.1 and the Asus MB168 USB3 monitor. I think the problem is that even though the system thinks the drivers are updated to 7.5, when I check device manager with the monitor plugged it, I see that it is 7.4.5314.0. Maybe that rounds up to 7.5 in some strange way but, it doesn't seem like 7.5 is actually loading from the exe. when I attach the monitor it flashes faintly and my tablet jumps around and beeps. I get a note popup that says the drivers are not up to date. and when I can steady my mouse to check the display drivers they definitely show the old driver number. I have uninstalled the drivers and core (I think) and ran the cleanup program and I am still stuck in the same place. I get weird reactions from an AOC monitor as well that I stole from a buddy (gave it back). It actually kinda sorta works but not consistently. Any thoughts out there?

07-01-2014, 03:43 PM	#3
sparkle263 Junior Member Join Date: Jul 2014 Posts: 1	Issue is Power The issue is not the driver... it is power... this monitor & driver work on the original Surface Pro but not the Surface Pro 2 because the USB port is not putting out enough power to boot it up. See these two other forums describing this: http://answers.microsoft.com/en-us/s...=1404228803021 http://www.surfaceforums.net/forum/m...ower-hell.html You are welcome! Sparkle263

02-24-2014, 06:19 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the output from this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James