Win 8.1 & Belkin USB 3.0 Dual Video Docking Stand

JWadle · 10-29-2013, 04:34 PM

My Windows 8.1 Pro notebook (Asus Zenbook) does not detect the Belkin USB 3.0 dock when installing Displaylink software. In other words, no DisplayLink icon appears in the taskbar after DisplayLink software is installed.

DisplayLink works fine with my Targus USB 3.0 dock on the same notebook.

Can anyone help?

Wim · 10-30-2013, 09:17 AM

It should work the same, as both products use the DL-3900. Does our device appear in device manager?

http://kb.displaylink.com/324

Wim

chrispadfield · 11-01-2013, 09:50 AM

I have the same problem; I have a Surface PRO 2 that works great with this plugable device:

http://www.amazon.co.uk/Plugable-Uni...ds=displaylink

But it does not work with the Belkin USB 3.0 dock. The dock is connected ok; (a USB key put into the dock is seen on the computer) but nothing appears in the device manager - there is no USB Display Adapters.

chrispadfield · 11-01-2013, 10:01 AM

Running the display link support tool I get a "Warning: Device not attached". I know it is because the USB ports work. And I know it's getting power because disabling power disables the dock and the USB key attached stops working.

Presume this is a faulty device and needs to be returned.

10-29-2013, 04:34 PM	#1
JWadle Junior Member Join Date: Oct 2013 Posts: 1	Win 8.1 & Belkin USB 3.0 Dual Video Docking Stand My Windows 8.1 Pro notebook (Asus Zenbook) does not detect the Belkin USB 3.0 dock when installing Displaylink software. In other words, no DisplayLink icon appears in the taskbar after DisplayLink software is installed. DisplayLink works fine with my Targus USB 3.0 dock on the same notebook. Can anyone help?

10-30-2013, 09:17 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	It should work the same, as both products use the DL-3900. Does our device appear in device manager? http://kb.displaylink.com/324 Wim

11-01-2013, 09:50 AM	#3
chrispadfield Junior Member Join Date: Oct 2013 Posts: 4	I have the same problem; I have a Surface PRO 2 that works great with this plugable device: http://www.amazon.co.uk/Plugable-Uni...ds=displaylink But it does not work with the Belkin USB 3.0 dock. The dock is connected ok; (a USB key put into the dock is seen on the computer) but nothing appears in the device manager - there is no USB Display Adapters.

11-01-2013, 10:01 AM	#4
chrispadfield Junior Member Join Date: Oct 2013 Posts: 4	Running the display link support tool I get a "Warning: Device not attached". I know it is because the USB ports work. And I know it's getting power because disabling power disables the dock and the USB key attached stops working. Presume this is a faulty device and needs to be returned.