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Old 08-07-2013, 10:18 PM   #1
Brjann
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Join Date: Aug 2013
Posts: 1
Default Two External monitors works great!

originally posted this to say I couldn't get 2nd external to work ... but after going over all connection one more time and reconnecting it worked.

Surface Pro running Win 8.1
Targus USB Multiple Monitor USB 3 port replicator
Preview Drivers installed
One screen to work on DVI
Second Screen DVI to HDMI adapter detected

Last edited by Brjann; 08-07-2013 at 10:25 PM. Reason: Got it to work
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Old 10-02-2013, 06:16 PM   #2
patdailey
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Join Date: May 2012
Posts: 2
Unhappy Same problem

All of a sudden my 2 external monitors are dead. Additionally, the network connection to the dock is not live. I installed displaylink driver 7.4 but no change.

Did you find a solution?
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Old 10-04-2013, 10:44 AM   #3
JamesH
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Join Date: Jan 2012
Posts: 1,523
Default

Hi,

Please run through this guide for general troubleshooting tips:
http://www.displaylink.org/forum/showthread.php?t=896

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269
Run it and select "Gather Support Information" then attach the output.

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James
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Old 10-08-2013, 07:09 PM   #4
tkosma
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Join Date: Oct 2013
Posts: 3
Default

I have the exact same issue. Odd thing was, they were working just fine yesterday. Not so today. I have rebooted, uninstalled/reinstalled drivers and software. Upgraded/Downgraded by video drivers. Nothing works. Logs are attached.
Attached Files
File Type: zip 3136577-HP_20131008_120045.zip (977.7 KB, 920 views)
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