Screen blank after login

jasonk · 03-20-2012, 11:31 AM

This is with Plugable UGA-2K-A with DL-195 on Windows XP. I have 3 monitors, 1 of them on the DisplayLink. After login, especially if there has been a remote desktop session previously, the DL monitor (right) and one of my other monitors (left) come on. The previously primary monitor (center) is blank and the DL monitor (right) somehow becomes the primary. Can be resolved by stopping the DisplayLink service, rearranging and resetting the primary monitor in the control panel, restarting the DisplayLink service, and using the Extend option on the DisplayLink menu.

Wim · 03-23-2012, 07:28 AM

Hi

This is a known issue that is already in our bug backlog. I hope the fix will be in a future release.

Wim

jasonk · 03-24-2012, 02:23 PM

Does this currently work correctly on any DisplayLink device or any newer version of Windows than XP?

I was not informed of this limitation with regards to this standard Windows feature prior to buying the device.

03-20-2012, 11:31 AM	#1
jasonk Junior Member Join Date: Mar 2012 Posts: 3	Screen blank after login This is with Plugable UGA-2K-A with DL-195 on Windows XP. I have 3 monitors, 1 of them on the DisplayLink. After login, especially if there has been a remote desktop session previously, the DL monitor (right) and one of my other monitors (left) come on. The previously primary monitor (center) is blank and the DL monitor (right) somehow becomes the primary. Can be resolved by stopping the DisplayLink service, rearranging and resetting the primary monitor in the control panel, restarting the DisplayLink service, and using the Extend option on the DisplayLink menu.

03-23-2012, 07:28 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi This is a known issue that is already in our bug backlog. I hope the fix will be in a future release. Wim

03-24-2012, 02:23 PM	#3
jasonk Junior Member Join Date: Mar 2012 Posts: 3	Does this currently work correctly on any DisplayLink device or any newer version of Windows than XP? I was not informed of this limitation with regards to this standard Windows feature prior to buying the device.