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Old 03-04-2014, 09:45 PM   #1
IanNickson
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Join Date: Mar 2014
Posts: 1
Default ACP70EU & WYSE Thin Device - disconnecting

We have random issues (over 1000 devices) where USB devices are being dropped and reconnected. We have a WYSE D90D8 (running Windows 8 Embedded Standard) connected to a Targus ACP70EU via a USB switch. We have connected duel screens, keyboard and mouse to the Targus device. We are experiencing issues where the USB attached devices are being disconnected and re-connected, generally after an cold restart. An error message appears in the system event log after each disconnect "Event ID 4 - usbehci - A timeout occurred while waiting for the EHCI host controller Interrupt on Async Advance Doorbell response." IN addition the screens when connected are re-sized to the top left of the screen in ~3rd of the screen.
I have attached the suppoort tool debug information.

Any help anyone can provide would be of great help !!
Attached Files
File Type: zip WES008064BFC902_20140305_021351.zip (1.86 MB, 3 views)
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acp70eu, thin device, usb disconnect, usbehci, wyse


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