Unable to install latest Windows driver ver 7.5 M1

[rthietten]

I followed the thread above and still not able to install software. Getting the message that other USB software is installed. I did have some of the services running that were mentioned above and have gone in to the CMD prompt at ran the sc delete command.

I am attaching the last log file for you to look at and tell me what service is still running to cause the install fail.

Thanks for your help,
Ray

[rthietten]

I went into Windows task manager and found two MCT utilities still running. I then went into CCleaner and saw that in the Startup that there was a MCTUtility exe file. I disabled this from startup and then went to the folder with the executables and renamed several files with a .bu extension so they would not run. The folder these were in was called DesktopUtil and the file names were:

FDispPos.exe MCTDesktopSvr.exe MCTDUtil.exe MCTDUtil.ini MCTHOOKKEY.DLL Util-Desktop.exe

Rebooted PC then went into Task manager to verify MCT process were not running then tried to reinstall software. Still getting the USB compatibility software failure.

I am attaching the latest log file. If you can look at this one and see what is still causing it to fail.

Thanks,
Ray

[JamesH]

Hi,

The compatcheck tool has flagged up the existence of "MCTDesktopSvr.exe"

From the command line try "sc delete MCTDesktopSvr"

Thanks,
James

[rthietten]

Deleted the last program you recommended and that was it. I was able to load the software and everything works great.

Thanks for your help,
Ray

[Wim]

Thanks for the update. I've now added these extra steps to the knowledgebase article to help others.

Wim

[EnterpriseSearch]

Hi Team,

I'm trying to install "DisplayLink_7.5M2" to my Samsung ATIV Book 9 NP900X4C-K01AU - Running Windows 8.1

When installing the software I receive the following error:

"DisplayLink has detected USB graphics software installed form a different software vendor"

I've follows the trouble shooting tips from your knowledge base without success.

Attached is the results from the support tool.

Thanks

[JamesH]

Hi,

Please run this tool http://www.displaylink.com/support/ticket.php?id=365 and attach the output of it.

Thanks,
James

[EnterpriseSearch]

James,

I ran the "DisplayLink System Compatibility Check V7.5 M0"

and got the following error: DisplayLink has detected USB graphics software installed from a different vendor. This software is not compatible with DisplayLink graphics software and must be uninstalled before DisplayLink software can be installed"

The more information link takes me to this page: http://displaylink.com/support/ticket.php?id=360

I hit the continue button and the system tells me "DisplayLink compatibility check failed"

[JamesH]

Hi,

In the directory where you ran the CompatCheck tool there should be a file named DlCompatCheck.log - can you attach that so I can advise?

Thanks,
James

[EnterpriseSearch]

File attached