AOC e1659Fwu bad compatiblity with Windows 8.1

[dburkinshaw]

That service (along with a few others) were interfering with the install. I also ran the sc delete on the first two services listed on your troubleshooting page and then rebooted my VAIO. After it rebooted I was able to install 7.5.54609.0 without any issues and my AOC e1659Fwu is now up and running.

Thanks for your assistance.

David

[rowenalaw]

my AOC e1659Fwu bad compatiblity with Windows 8.1 too

[JamesH]

Originally Posted by rowenalaw

my AOC e1659Fwu bad compatiblity with Windows 8.1 too

Hi,

What kind of issue are you having with the e1659Fwu?

Do you have both ends of the USB "Y" cable attached to your PC?

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

[rowenalaw]

after running the tool, I got this file.

[JamesH]

Hi,

I looks like the firmware upgrade is not working.

To upgrade the firmware in your monitor please connect it to a PC with a non Haswell chipset with the latest DisplayLink software installed (Intel Core iX-3xxx and lower / any AMD chipset).

After doing this you can then reconnect to your current Haswell system.

Thanks,
James

[JamesH]

Originally Posted by JamesH

Hi,

I looks like the firmware upgrade is not working.

To upgrade the firmware in your monitor please connect it to a PC with a non Haswell chipset with the latest DisplayLink software installed (Intel Core iX-3xxx and lower / any AMD chipset).

After doing this you can then reconnect to your current Haswell system.

Thanks,
James

Hi,

Alternatively, connected using USB 2.0 (a USB 2.0 cable or through a USB hub) to your Haswell PC which then should successfully upgrade the firmware.

Thanks,
James

[rowenalaw]

I don't have other PC. I can't borrow from others, how can I do with my own PC??

[JamesH]

Hi,

A USB 2.0 cable connected between your monitor and your Haswell PC will also do the trick.

Thanks,
James

[rowenalaw]

Thanks for your big help, but sorry that I try to use usb 2.0 cable and it still not work. I unstall the 7.6 M0 and then install 7.4 version, it work for a few seconds and then the screen turn black when I move the mouse. how can I fix it? Is there any update version of displaylink software can fix the problem? For more information, I am using Gigabyte BRIXs PC, GB-BXi7H-4500

[rowenalaw]

hey, could you answer me how can I make my monitor work???