06-17-2015, 02:32 PM | #1 |
Junior Member
Join Date: Jun 2015
Posts: 2
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Seldom Displaylink disconnect
Greetings. We have several laptops with same problem - HP USB Graphics adapter sometimes disconnects. It happens relatively seldom, after screen "blink" there is a message that USB-device is connected. Tool log after last issue attached. USB drivers reinstalled, different ports and adapters tried.
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06-22-2015, 02:29 PM | #2 |
Member
Join Date: Feb 2015
Posts: 51
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Hello Stanislav,
thank you for contacting us. I can see some errors in the logs but it seems that you haven't set Advanced Logging. Can you do it as described here: http://support.displaylink.com/knowl...rticles/533818 and provide those logs? BR, Kuba |
06-22-2015, 03:51 PM | #3 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
The logs confirm that there are USB connection errors. Do you still get these issues if you swap USB cables? I see you have tried most things I would have suggested - please review this FAQ for some further suggestions: http://support.displaylink.com/knowl...from-repeatedl James |
06-23-2015, 06:11 AM | #4 |
Junior Member
Join Date: Jun 2015
Posts: 2
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Hello,
Different adapters been tested on different builds of software, on all ports. Latest USB drivers have been installed. I am aware that problem affects 3 laptops, while other laptop from same series work without this issue. I made advanced logs, but i can't reproduce problem manually, so it might be long time since last disconnect occur. |
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